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  • Posted: Mar 8, 2021
    Deadline: Mar 12, 2021
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  • The Gelian Hotel, Situated in Machakos County, Gelian Hotel is elegantly designed with comfort, style and class. The Gelian Hotel is a high-end business hotel located at the center of Machakos Town. Elegant décor, spacious rooms and a professional team ensure that you will have a luxurious and comfortable stay. The hotel is ideally located 5 mi...
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    Restaurant Supervisor

    Reports to: Restaurant Manager

    Responsibilities Summary:

    • Assist the Restaurant Manager with smooth and organized running of  the restaurant  according to the Standards set by the management.
    • Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures
    • Achievement of financial goals in revenue, expenses and profit
    • Guest comments survey results and quality/ efficiency of guest complaint follow up/ recovery.
    • Quality of overall staff development, guarantee that training plans are carried out and recorded in a manner as set by the company.
    • Participates in the elaboration of the hotel’s F&B standards and procedure. Is directly responsible of their implementation and respect from the team members
    • Ensure staffs, particularly guest contact personnel are familiar with club lounge members, known repeat guests, VIPs and provide special attention and recognition
    • Confirm daily specials and new menu additions with the Executive Chef.
    • Fully responsible for guest complaint follow up and guest complaint recovery process
    • Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members
    • Monitors activity regarding discounts, billing instruction and compliance with hotel credit policy
    • Plans and co-ordinates in-house activities with relevant division heads
    • Assist in developing, implementing and evaluating cost effective F&B budget and business plan to ensure optimum guest satisfaction, sales maximisation and profitability on an on-going basis
    • Ensures that all company discount and rebate policies are adhered to
    • Is capable of handling irate customers with a friendly/calm attitude
    • Effectively forecasts restaurant needs
    • Shifts priorities and goals as work demands change
    • Prioritizes tasks effectively to ensure most important tasks are completed on time
    • Seeks, listens and responds to Guest feedback.
    • Provides feedback and coaching to the Team regularly
    • Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same
    • Perform any other duty as will be allocated.

    Requirements

    • Diploma  in food and beverage   from a reputable college  or University
    • At least 2 Years of experience in hospitality industry, preferably the food and Beverage department as a supervisor.
    • Good working  knowledge  of  micro Fidelio
    • Must have a proper knowledge of food and beverage service
    • A successful track record of managing a team.
    • Able to work with flexible working hours.
    • Able to work under Minimal Supervision.
    • Able to Multitask and reliable.

    Method of Application

    Send your CV, Cover letter and copies of certificates indicating availability and current remuneration not later than 20th March, 2021 to hr@gelianhotel.com  with subject line being the position applied for.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    Back To Home View All Vacancies at Gelian Hotel Machakos

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