Restaurant Supervisor at Gelian Hotel Machakos

Reports to: Restaurant Manager

Responsibilities Summary:

• Assist the Restaurant Manager with smooth and organized running of  the restaurant  according to the Standards set by the management.
• Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures
• Achievement of financial goals in revenue, expenses and profit
• Guest comments survey results and quality/ efficiency of guest complaint follow up/ recovery.
• Quality of overall staff development, guarantee that training plans are carried out and recorded in a manner as set by the company.
• Participates in the elaboration of the hotel’s F&B standards and procedure. Is directly responsible of their implementation and respect from the team members
• Ensure staffs, particularly guest contact personnel are familiar with club lounge members, known repeat guests, VIPs and provide special attention and recognition
• Confirm daily specials and new menu additions with the Executive Chef.
• Fully responsible for guest complaint follow up and guest complaint recovery process
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members
• Monitors activity regarding discounts, billing instruction and compliance with hotel credit policy
• Plans and co-ordinates in-house activities with relevant division heads
• Assist in developing, implementing and evaluating cost effective F&B budget and business plan to ensure optimum guest satisfaction, sales maximisation and profitability on an on-going basis
• Ensures that all company discount and rebate policies are adhered to
• Is capable of handling irate customers with a friendly/calm attitude
• Effectively forecasts restaurant needs
• Shifts priorities and goals as work demands change
• Prioritizes tasks effectively to ensure most important tasks are completed on time
• Seeks, listens and responds to Guest feedback.
• Provides feedback and coaching to the Team regularly
• Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same
• Perform any other duty as will be allocated.

Requirements

• Diploma  in food and beverage   from a reputable college  or University
• At least 2 Years of experience in hospitality industry, preferably the food and Beverage department as a supervisor.
• Good working  knowledge  of  micro Fidelio
• Must have a proper knowledge of food and beverage service
• A successful track record of managing a team.
• Able to work with flexible working hours.
• Able to work under Minimal Supervision.
• Able to Multitask and reliable.