Restaurant Supervisor /Headwaiter at United States International University - USIU Africa

Key Responsibilities/Tasks

• Leading and supervising wait staff.
• Ensuring smooth service flow.
• Handling guest inquiries and complaints.
• Maintaining a clean and inviting dining environment.
• Fostering teamwork and collaboration among staff, promoting professionalism, and addressing any conflicts or issues amongst the team.
• Scheduling staff training, providing feedback for improvement.
• Managing inventory and supplies.
• Cash handling and reconciliation.
• Creating reports on sales, labor costs, inventory levels, and other relevant data as required by the university.
• Upholding all health and safety regulations to ensure a safe dining environment for all guests.
• Representing the restaurant professionally when interacting with vendors, delivery personnel.
• Adapting to changing situations and solving problems efficiently to maintain smooth operations.
• Work closely with the chef to ensure the restaurant is profitable.

Minimum Educational Qualifications and Professional Experience

• Diploma or certificate in food and beverage service.
• Experience; require at least 3 years of experience as a waiter or waitress in a restaurant setting.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Attention to detail and accuracy.
• Knowledge of food and beverage service.
• Fluency in English and Kiswahili.
• Computer literacy: Familiarity with basic point-of-sale systems and restaurant management software.
• Professionalism and positive attitude.