Restaurant Supervisor (Shift Leader) at Nexus Staffing Solutions

We are hiring on behalf of our client, a leading restaurant chain in Nairobi, for a Restaurant Supervisor (Shift Leader).

The ideal candidate should be experienced in supervising restaurant operations during assigned shifts while ensuring smooth workflow, excellent customer service, and proper staff coordination within a fast-paced restaurant environment.

Key Responsibilities

• Supervise restaurant staff during assigned shifts 
• Ensure smooth daily restaurant operations and service delivery 
• Monitor staff attendance, grooming, and performance 
• Support customer service and resolve customer concerns promptly 
• Ensure compliance with hygiene and operational standards 
• Coordinate food service and communication between departments 
• Assist in stock monitoring and operational reporting 
• Support implementation of company procedures and service standards 
• Train and guide junior staff where necessary 

Requirements & Qualifications

• Diploma in Hospitality Management or related field 
• Minimum 3 years’ experience in a similar supervisory role within a busy restaurant  
• Strong leadership and interpersonal skills 
• Good communication and customer service skills 
• Ability to work under pressure and manage shift operations effectively 
• Strong organizational and problem-solving skills 

Key Competencies

• Shift supervision & coordination 
• Team leadership 
• Customer service management 
• Communication & interpersonal skills 
• Operational efficiency 
• Problem-solving & decision-making