Fresh Jobs at Nexus Staffing Solutions

We are hiring on behalf of our client, one of the leading restaurant brands in Nairobi with multiple branches, for an experienced and highly organized Restaurant Manager.

The ideal candidate should possess strong leadership, operational management, and customer service skills with the ability to oversee restaurant operations, drive team performance, and maintain high service standards within a busy restaurant environment.

Key Responsibilities

• Oversee daily restaurant operations across assigned branch/shift 
• Ensure high standards of customer service and guest satisfaction 
• Supervise and coordinate restaurant staff and departmental activities 
• Monitor sales performance, costs, and operational efficiency 
• Manage staff scheduling, discipline, and performance 
• Ensure compliance with hygiene, food safety, and operational procedures 
• Handle customer feedback and resolve complaints professionally 
• Monitor stock control, inventory usage, and wastage management 
• Prepare operational and performance reports for management 
• Support business growth and branch performance initiatives 

Requirements & Qualifications

• Bachelor’s Degree in Hospitality Management, Business Management, or related field 
• Minimum 5 years of continuous experience in a busy restaurant environment 
• Proven experience in restaurant operations and team management 
• Strong leadership and communication skills 
• Excellent customer service and problem-solving abilities 
• Ability to work under pressure and manage multiple operational demands 
• Knowledge of hospitality standards and food safety regulations 

Key Competencies

• Restaurant operations management 
• Leadership & team supervision 
• Customer relationship management 
• Cost control & inventory management 
• Problem-solving & decision-making 
• Communication & reporting skills 

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We are hiring on behalf of our client, a leading restaurant chain in Nairobi, for a Restaurant Supervisor (Shift Leader).

The ideal candidate should be experienced in supervising restaurant operations during assigned shifts while ensuring smooth workflow, excellent customer service, and proper staff coordination within a fast-paced restaurant environment.

Key Responsibilities

• Supervise restaurant staff during assigned shifts 
• Ensure smooth daily restaurant operations and service delivery 
• Monitor staff attendance, grooming, and performance 
• Support customer service and resolve customer concerns promptly 
• Ensure compliance with hygiene and operational standards 
• Coordinate food service and communication between departments 
• Assist in stock monitoring and operational reporting 
• Support implementation of company procedures and service standards 
• Train and guide junior staff where necessary 

Requirements & Qualifications

• Diploma in Hospitality Management or related field 
• Minimum 3 years’ experience in a similar supervisory role within a busy restaurant  
• Strong leadership and interpersonal skills 
• Good communication and customer service skills 
• Ability to work under pressure and manage shift operations effectively 
• Strong organizational and problem-solving skills 

Key Competencies

• Shift supervision & coordination 
• Team leadership 
• Customer service management 
• Communication & interpersonal skills 
• Operational efficiency 
• Problem-solving & decision-making