Retail & Online Operations Lead at Janta Kenya

Role summary

We are looking for a reliable, detail-oriented person to oversee daily store operations, inventory, and our Shopify store. This role is hands-on and front-facing — you will serve customers while also owning stock accuracy and online operations.

Key responsibilities

• Manage inventory across stores and online (stock in, stock out, transfers)
• Ensure Shopify is always accurate:
• Product uploads & edits
• Pricing, variants, tags, collections
• Inventory syncing
• Process online orders and coordinate fulfilment
• Prepare stock for pop-ups, school visits, and events
• Support smooth day-to-day store operations
• Serve customers during peak hours and assist on the shop floor

You’ll be successful if you:

• Are organized and detail-driven
• Are comfortable using a computer (Excel/Google Sheets, Shopify is a plus)
• Can balance shop-floor work with backend tasks
• Take ownership and solve problems calmly