Retail Shop Team Leader at Umoja Rubber Products Limited

 Job Description

• Mediate between sales team and management to address complaints and dissatisfaction from both parties
• Supervise sales associates and handle change requests by customers, as well as check that goods are in good condition
• Be acquainted with sales items and procedures in the department in order to provide accurate information to clients that can enhance sales transactions
• Develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales in the department
• Train members of the sales team in order to make them better sales associates
• Have a positive approach to sales strategies and motivate sales associates to keep their heads up in both good and bad moments in the sales department
• Supervise opening and closing of the store at the appropriate time.

 Qualifications:

• Possess a 4-year bachelor’s degree or a relevant working experience
• Good human relation to interact with clients and team members
• Must be service oriented
• Have good supervisory skills and experience
• Excellent communication skills to interact effectively with people at all times and in all situations
• Good temperament
• Computer skills (Microsoft, Excel)
• Strong leadership skills to effectively guide and manage a team to achieving sales goals
• Outstanding financial analysis and problem-solving skills, and ability to make the right decisions most of the time
• Exceptional multitasking and organizational skills.