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Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communicat...
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Reporting to: Manager, Corporate & Support
Band: 3
Department: Customer Experience
Role Purpose: To provide leadership and coaching to the team in managing churn, billing tasks and proactively engaging customers on retention campaigns of Enterprise, SME, SOHOs and Premium Mobile.
He/she will ensure that all KPIs regarding processes and systems applications as well as target SLAs are observed throughout the retention and billing management processes in order to maximize the customer experience.
Key Duties and Responsibilities
Academic / Professional Qualifications
Professional Skills:
This position is open to Kenyan citizens only.
Application should be sent by latest 22/05/2020, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through irecruitment@telkom.co.ke for Internal and recruitment@telkom.co.ke for external candidate and ensure the job title is quoted on the subject field.
Only shortlisted candidates will be contacted.
Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.
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