Rooms Steward at Fairmont Hotels & Resorts

Job Description

• Cleaning of public areas to include and not limited to dusting, vacuuming and bathroom cleaning.
• Washing windows mirrors, surfaces stain removal, carpet shampooing & removal of garbage.
• Stripping beds and replacement with fresh linen and clean towels as well as replacement of bathroom amenities.
• Pick up of guest Laundry from room to and from laundry and ensuring accurate count of the same always.
• Provide turn down services.
• Attend to guest promptly and accurately.
• Check inventory of room after guest has left advising supervisors if anything is missing.
• Ensure AC, TV, Telephone, Drier and any other room appliances are functioning well.
• Maintain all work equipment clean i.e housekeeping trolleys, caddies, vacuum cleaners, cleaning cloths, brushes etc.
• Respond promptly and courteously to guest requests and inquiries
• Follow company policy for lost and found
• Report defective machinery immediately to supervisor for follow up.
• Handle cleaning properties ie VIP, Make up, Early arrival, DND
• Understand all room categories and lay outs
• Adhere to health and safety hygiene and security regulation
• Performs any other duties as assigned.

Qualifications

• Team focused
• Actioned oriented
• Passionate about our guests and business partners to ensure their needs are met
• Championing change - Shows openness to new ideas and adapts readily to changing priorities
• Should be able to work independently and as team members 
• should be cost aware
• should be able to stand and lift items for a 8-hour shift
• Should have minimum work experience of 1 year in the same role.
• Should have basic qualifications from reputable organization or previous experience of two years