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  • Posted: Feb 1, 2023
    Deadline: Not specified
  • The Gelian Hotel, Situated in Machakos County, Gelian Hotel is elegantly designed with comfort, style and class. The Gelian Hotel is a high-end business hotel located at the center of Machakos Town. Elegant décor, spacious rooms and a professional team ensure that you will have a luxurious and comfortable stay. The hotel is ideally located 5 mi...
    Read more about this company


    Sales Account Manager

    Summary of Position:

    Job Summary

    • Manages the sales efforts.
    • Performing sales duties in order to achieve the set targets
    • Implements the Hotel’s brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives
    • Leads the guest complaint recovery process to achieve 100% guest satisfaction prior to departure

    Areas of Responsibilities

    • Market research
    • Sales missionary
    • Hotel promotion campaigns
    • Marketing and customer survey
    • Sales and marketing strategies
    • Hotel branding


    • Smooth and organized running of sales department according to the Standards set by the management.
    • Leads by personal example by following Company’s Mission / Vision & Guiding Principles.
    • Complies with the Company’s Code of Conduct,
    • Functions as the sales ambassadors for the hotel with bookings of 90 peak rooms and significant local catering, recreation and conference revenue.
    • Evaluates the Hotel’s participation in the various sales channels (e.g., National and County Government, Corporates, Travel Agents, Family e.t.c.
    • Develops strong working relationships to proactively position and market the Hotel.
    • Manages the marketing budget to enable development of specific campaigns, promotions and collateral to drive revenue and meet the Hotel’s objectives.
    • Develops and implements the Hotel’s strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile provides a return on investment to the hotel
    • Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations
    • Researches competitor’s sales team strategies to identify ways to grow occupancy and increase market share
    • Attends sales and marketing strategy meetings to provide input on weekly and overall sales strategy.
    • Searches for new markets to enhance hotel’s revenue
    • Perform other hotel-related duties as required.
    • Maintains and enforces all quality, service standards and procedures for Sales and marketing team.
    • Quality and consistency of all guest & staff safety programs and follow up.
    • Overall divisional progress in areas of People, Profit and product.
    • Monitors the personnel of these operations to ensure guest receive prompt, cordial attention and personal recognition.
    • Ensures guest preferences are collected and actions upon in


    • At least diploma from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
    • 2 years’ experience in the sales and marketing or related professional area

    Method of Application

    Interested and qualified? Go to Gelian Hotel Machakos on to apply

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