Sales Account Manager at Gelian Hotel Machakos

Summary of Position:

Job Summary

• Manages the sales efforts.
• Performing sales duties in order to achieve the set targets
• Implements the Hotel’s brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives
• Leads the guest complaint recovery process to achieve 100% guest satisfaction prior to departure

Areas of Responsibilities

• Market research
• Sales missionary
• Hotel promotion campaigns
• Marketing and customer survey
• Sales and marketing strategies
• Hotel branding

Responsibilities

• Smooth and organized running of sales department according to the Standards set by the management.
• Leads by personal example by following Company’s Mission / Vision & Guiding Principles.
• Complies with the Company’s Code of Conduct,
• Functions as the sales ambassadors for the hotel with bookings of 90 peak rooms and significant local catering, recreation and conference revenue.
• Evaluates the Hotel’s participation in the various sales channels (e.g., National and County Government, Corporates, Travel Agents, Family e.t.c.
• Develops strong working relationships to proactively position and market the Hotel.
• Manages the marketing budget to enable development of specific campaigns, promotions and collateral to drive revenue and meet the Hotel’s objectives.
• Develops and implements the Hotel’s strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile provides a return on investment to the hotel
• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations
• Researches competitor’s sales team strategies to identify ways to grow occupancy and increase market share
• Attends sales and marketing strategy meetings to provide input on weekly and overall sales strategy.
• Searches for new markets to enhance hotel’s revenue
• Perform other hotel-related duties as required.
• Maintains and enforces all quality, service standards and procedures for Sales and marketing team.
• Quality and consistency of all guest & staff safety programs and follow up.
• Overall divisional progress in areas of People, Profit and product.
• Monitors the personnel of these operations to ensure guest receive prompt, cordial attention and personal recognition.
• Ensures guest preferences are collected and actions upon in

Qualifications/Training

• At least diploma from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• 2 years’ experience in the sales and marketing or related professional area