Performing sales duties in order to achieve the set targets
Implements the Hotel’s brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives
Leads the guest complaint recovery process to achieve 100% guest satisfaction prior to departure
Areas of Responsibilities
Market research
Sales missionary
Hotel promotion campaigns
Marketing and customer survey
Sales and marketing strategies
Hotel branding
Responsibilities
Smooth and organized running of sales department according to the Standards set by the management.
Leads by personal example by following Company’s Mission / Vision & Guiding Principles.
Complies with the Company’s Code of Conduct,
Functions as the sales ambassadors for the hotel with bookings of 90 peak rooms and significant local catering, recreation and conference revenue.
Evaluates the Hotel’s participation in the various sales channels (e.g., National and County Government, Corporates, Travel Agents, Family e.t.c.
Develops strong working relationships to proactively position and market the Hotel.
Manages the marketing budget to enable development of specific campaigns, promotions and collateral to drive revenue and meet the Hotel’s objectives.
Develops and implements the Hotel’s strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile provides a return on investment to the hotel
Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations
Researches competitor’s sales team strategies to identify ways to grow occupancy and increase market share
Attends sales and marketing strategy meetings to provide input on weekly and overall sales strategy.
Searches for new markets to enhance hotel’s revenue
Perform other hotel-related duties as required.
Maintains and enforces all quality, service standards and procedures for Sales and marketing team.
Quality and consistency of all guest & staff safety programs and follow up.
Overall divisional progress in areas of People, Profit and product.
Monitors the personnel of these operations to ensure guest receive prompt, cordial attention and personal recognition.
Ensures guest preferences are collected and actions upon in
Qualifications/Training
At least diploma from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years’ experience in the sales and marketing or related professional area
Gmail
Yahoomail