Vacancies at Gelian Hotel Machakos

Summary of Position:

Business Analyst Responsibilities

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions on revenue and profit maximization.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis and reporting the same.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency in regards to profit maximization.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of assignments

Business Analyst Requirements:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 5 years of experience in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills in regards to business trends
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills of the hospitality market.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top-performing teams.
• A history of leading and supporting successful assignments

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Summary of Position:

Job Summary

• To provide a strictly private and confidential personal assistant role to the HODs meeting secretary

Areas of Responsibilities

• To provide a strictly private and confidential personal assistant role to the chairman, directors and general manager
• Communicate effectively to staffs and management.
• Coordinating board meeting

Responsibilities

• Smooth and organized running of administration department according to the Standards set by the management.
• Leads by personal example by following Company’s Mission / Vision & Guiding Principles.
• Complies with the Company’s Code of Conduct,
• To provide a comprehensive secretarial and administration service to the directors.
• To develop, maintain and review administration systems to achieve maximum efficiency.
• To maintain and organise the director’s diary, filing system and all other relevant areas as necessary.
• To support the directors in her projects, proposals, bids, etc. through research, consultation, team-management
• To draft speeches, articles, briefings, and project proposals as requested by the directors
• To facilitate meetings, schedule debriefing meetings so follow up action can be implemented. Also by arranging refreshments, seating and taking minutes if required to do so.
• To co-ordinate staff/Board meetings
• Do store requisition for office stationery
• To respond to Board member and other stakeholder queries in a timely and professional manner, both orally and in writing.
• To co-ordinate all senior management and Board member travel arrangements
• To compile Board papers and ensure they are sent in good time for meetings. To circulate reports, minutes and agendas for Board and Sub-committee meetings. To liaise with the Chairman and other Board Members on various matters as required.To maintain and continuously keep up to date all mailing
• Is familiar with Kenyan, OSHA, FTO, HACCP and other Company - Health & Safety Policies and ensure your areas promote and comply with them.
• Takes responsibility to rectify hazardous situations, reporting major areas of concern to the General Manager and/or designated department.
• Is familiar with property safety, first aid, fire and emergency procedures and actively enforce these in your area of responsibility.
• Ensures the highest level of safety and security by facilitating effective training programmes that delivers a high degree of awareness amongst staff.

Qualifications/Training

• University graduate of a four-year university program in business administration management or its equivalent from an accredited university
• 2 years’ experience in medium /large busy reputable hotel

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Summary of Position:

Job Summary

• Manages the sales efforts.
• Performing sales duties in order to achieve the set targets
• Implements the Hotel’s brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives
• Leads the guest complaint recovery process to achieve 100% guest satisfaction prior to departure

Areas of Responsibilities

• Market research
• Sales missionary
• Hotel promotion campaigns
• Marketing and customer survey
• Sales and marketing strategies
• Hotel branding

Responsibilities

• Smooth and organized running of sales department according to the Standards set by the management.
• Leads by personal example by following Company’s Mission / Vision & Guiding Principles.
• Complies with the Company’s Code of Conduct,
• Functions as the sales ambassadors for the hotel with bookings of 90 peak rooms and significant local catering, recreation and conference revenue.
• Evaluates the Hotel’s participation in the various sales channels (e.g., National and County Government, Corporates, Travel Agents, Family e.t.c.
• Develops strong working relationships to proactively position and market the Hotel.
• Manages the marketing budget to enable development of specific campaigns, promotions and collateral to drive revenue and meet the Hotel’s objectives.
• Develops and implements the Hotel’s strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile provides a return on investment to the hotel
• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations
• Researches competitor’s sales team strategies to identify ways to grow occupancy and increase market share
• Attends sales and marketing strategy meetings to provide input on weekly and overall sales strategy.
• Searches for new markets to enhance hotel’s revenue
• Perform other hotel-related duties as required.
• Maintains and enforces all quality, service standards and procedures for Sales and marketing team.
• Quality and consistency of all guest & staff safety programs and follow up.
• Overall divisional progress in areas of People, Profit and product.
• Monitors the personnel of these operations to ensure guest receive prompt, cordial attention and personal recognition.
• Ensures guest preferences are collected and actions upon in

Qualifications/Training

• At least diploma from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• 2 years’ experience in the sales and marketing or related professional area

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Summary of Position:

Job Summary

• The Human Resources Officer will assist the HRM in managing all aspects of the department including but not limited to development of Human Resource Policy, employee recruitment, selection, induction, training, employee welfare, performance appraisal, leave management, discipline
• Guides, motivates, trains and manages the Hotel Team
• Assist HRM in Performing and planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
• Provides leadership and support to all support team of the Hotels
• Leads the guest and staff complaint recovery process to achieve 100% guest satisfaction prior to departure

Areas of Responsibilities

• Employee selection and Recruitment,
• Staff on boarding
• Employee Welfare
• Performance Appraisal
• Leave Management
• Discipline and separation
• Staff retention

Responsibilities

• Leads by personal example by following Company’s Mission / Vision & Guiding Principles.
• Complies with the Company’s Code of Conduct, 
• Assist Group Human Resource Manager in Managing and monitoring activities of all employees in the Hotels making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures
• Carries out Job evaluation continually 
• Assists management in the development and updating of the human resource policy, employee handbook 
• Undertake responsibility for Scheduling and Payroll of the hotel 
• Undertake responsibility for recruitment and selection of all employees together with the line managers within approved staff establishment
• Issues letters of appointment to members of staff
• Undertakes training and promotion, transfer, rotation in conjunction with the line managers
• Undertakes the responsibility for proper induction of all employees
• Work closely with the line departments to conduct performance appraisal 
• Coordinate daily activities with hotel management team on a daily basis. 
• Hold monthly staff meetings keeping staff informed of all activities in the hotel, 
• Reinforcing Standards of Excellence and promoting a strong team atmosphere and culture at the Hotel 
• Ensure positive employee morale and welfare of the
• Ensures counselling and disciplining in accordance to the company policies
• Participate in daily management briefs 
• Schedules leave in conjunction with the line managers
• Works with Union where applicable
• Employee reward management
• Perform other hotel-related duties as required
• Is familiar with Kenyan, OSHA, FTO, HACCP and other Company - Health & Safety Policies and ensure your areas promote and comply with them.
• Takes responsibility to rectify hazardous situations, reporting major areas of concern to the Group Human Resource Manager and/or designated department.
• Is familiar with property safety, first aid, fire and emergency procedures and actively enforce these in your area of responsibility.
• Ensures the highest level of safety and security by facilitating effective training programmes that delivers a high degree of awareness amongst staff. 

Qualifications/Training

• Bachelor's degree in Human Resource Management from an accredited University
• Knowledge of HRIMS
• Member of an HR professional body
• 3 years experience in medium /large busy reputable hotels.

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Summary of Position:

Job Summary

• Ensure hotel maximises revenues and generate returns on investment as per the standards
• Reduce cost, ensure budget plans are adheres to and that asset management and reserve funds are in place
• Collect debt
• Ensure risk management policy is in place and that all statutory obligations are adhered to

Areas of Responsibilities

• Revenue maximization
• All local purchases
• Training
• Performance Appraisal

Responsibilities

• Smooth and organized running of finance department according to the Standards set by the management.
• Leads by personal example by following Company’s Mission / Vision & Guiding Principles.
• Complies with the Company’s Code of Conduct
• Reconciliation of sales in all revenue outlets on a daily basis
• To maintain a filling system of all revenue backup for audit.
• Obtain figures and back up on all goods and services given in the hotel at either a discounted rate, complimentary rate or on company accounts for reporting to the chief finance officer
• Maintain a cashbook on daily basis recording and detailing all cash purchases and receipts made during the day and ensure same day banking
• • Spot-check on regular basis the accuracy of all inventories taken by the storekeeper. This includes not only food and beverage store but also equipment, consumables and items in circulation
• Processing payment of suppliers and utility bills
• Maintain a log of these spot-checks detailing not only what was checked but also the reconciliation of any differences found between the stock control system items on hand and actual items on hand
• Ensure that all requisitions are input in the stock control system by the hotel cost controller. A further check is to be made on the accuracy of the input in terms of items ordered and numeric quantity
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Perform other hotel-related duties as required
• Creates a positive and highly motivated working environment that promotes and develops teamwork.
• Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections
• Builds teamwork and enhance the team’s commitment to their work and the hotel.
• Communicates effectively within the organization at all levels using the most appropriate communication method for the matter concerned.

Qualifications/Training

• Bachelor degree in commerce/ accounting from an accredited University
• CPAK graduate
• Member of Professional body.
• Knowledge of hotel accounting systems such as sun, micros Fidelio, opera
• 3years experience in medium /large busy reputable hotel.

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Summary of Position:

Responsibilities

• Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
• Determine internal audit scope and develop annual plans
• Obtain, analysis and evaluate accounting documentation, previous reports, data, flowcharts etc
• Prepare and present reports that reflect audit’s results and document process
• Act as an objective source of independent advice to ensure validity, legality and goal achievement
• Identify loopholes and recommend risk aversion measures and cost savings
• Maintain open communication with management and audit committee
• Document process and prepare audit findings memorandum
• Conduct follow up audits to monitor management’s interventions
• Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards

Qualifications/Training

• Proven working experience as Internal Auditor in a 4 or 5* hotel
• Ability to use hotel systems, such as Fidelio, opera, micros, SUN
• Advanced computer skills on MS Office, accounting software and databases
• Ability to manipulate large amounts of data and to compile detailed reports
• Proven knowledge of auditing standards and procedures, laws, rules and regulations
• High attention to detail and excellent analytical skills
• Sound independent judgement
• BS degree in Accounting or Finance
• Should be a member of a professional body with good standing

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Summary of Position:

Responsibilities

• Maintain complete knowledge of correct maintenance and use of equipment
• Monitor and maintain cleanliness, sanitation and organization of food preparation areas
• To prepare, cook and serve food delegated as your responsibility, ensuring that the highest possible quality is maintained and that agreed standards for food preparation and presentation are met at all times.
• To carry out daily and weekly procedures including temperature checks, food labelling/dating and storage
• Assist as directed ordering necessary food supplies
• Practice safe work habits at all times and to avoid injury to self and others
• Immediately report all suspicious occurrences and hazardous conditions
• Follow all specifications and to properly set up hot and cold line stations
• Any other duties as may be allocated
• Is familiar with Kenyan, OSHA, FTO, HACCP and other Company - Health & Safety Policies and ensure your areas promote and comply with them.
• Takes responsibility to rectify hazardous situations, reporting major areas of concern to executive chef/or designated department.
• Is familiar with property safety, first aid, fire and emergency procedures and actively enforce these in your area of responsibility.
• Ensures that the department key control procedures are strictly adhered to.
• Ensures that all food times are stored safely. Ensures that the environmental initiatives are adhered to in the workplace and participates in community activities and programs.
• Ensures the environmentally friendly disposal and recycling of garbage is carried out in a proper manner and dispose of under the guidelines set management, the City Council and the Kenyan Government

Others

• Able to work flexible hours
• Displays initiative
• Multitask
• Reliable
• Positive demeanor
• Efficient and quick
• Presentable

Qualifications/Training

• Diploma graduate of a culinary school.
• Nutritional Knowledge and two years practice of the same
• Previous experience in hospitality industry, preferably kitchen
• Knowledge of proper food handling

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Summary of Position:

Job Summary

• In this role, you should be organized and proactive. Familiarity with electrical, plumbing and HVAC systems is essential.
• You should also be committed to meeting health and safety standards, we’d like to meet you
• Trains all staff on maintenance of hotel equipment and machines

Areas of Responsibilities

• Plumbing
• Electricals
• Mechanical 
• Machines
• Equipment

Responsibilities

• Inspect hotel regularly to ensure it meets safety standards
• Ensure all equipment PPM are adhered to
• Arrange for routine maintenance in hotel rooms, lobbies and facilities (e.g. kitchens, gym, spa etc.) and conference halls and hotel exterior 
• Organize repair projects in a manner that does not disturb guests
• Plan and oversee renovations 
•  Find ways to reduce hotel operating costs and conserve energy
• Supervise and train team of Maintenance Technicians
• Maintain budgets, expenses and activity logs

Qualifications/Training

• Should at least have  a diploma  or  degree from an accredited university in Mechanical or electrical engineering  or related field
• 3 years’ experience as hotel Maintenance manager.
• Familiarity with plumbing, electrical, sewer and HVAC systems 
• Keen to details  and with good leadership skills
• Able to work flexible hours