Sales Accounts Manager - Nairobi CBD at Brites Management

Duties and Responsibilities

• Build and maintain strong relationships with existing clients.
• Act as the primary point of contact for clients and address their inquiries and concerns promptly and professionally.
• Sales and Business Development:
• Identify new business opportunities and work towards expanding the client base.
• Develop and execute sales strategies to meet or exceed sales targets.
• Prepare and deliver sales presentations to prospective clients.
• Understand each client's unique needs and requirements.
• Work closely with technical and support teams to ensure clients' services are delivered as promised.
• Manage and monitor service delivery and escalate any issues to ensure client satisfaction.
• Stay updated on industry trends, market conditions, and competitive offerings.
• Provide market intelligence to the management team for informed decision-making.
• Maintain accurate and up-to-date records of client interactions and transactions.
• Prepare regular reports on sales activities, revenue, and client feedback.
• Assist clients in resolving service-related issues and coordinate with technical support teams to ensure prompt resolution.
• Follow up with clients to ensure their satisfaction and address any concerns.
• Any other duties as requested by management

Key requirements, skills and qualifications

• Bachelor's degree in business, marketing, or a related field.
• Proven experience in sales and account management within the coprate travel or airline industry.
• Strong understanding of coprate travel or airline industry.
•  services, networking technologies, and internet solutions.
• Excellent communication and presentation skills.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Ability to work independently and as part of a team.
• Strong negotiation and problem-solving skills.
• Proficient in using customer relationship management (CRM) software.