Key Responsibilities
Sales Support, Pipeline Management & Administration
- Manage the full presales cycle: enquiry logging, documentation preparation, bid tracking, and proposal coordination.
- Coordinate sales operations and Sales Closure meetings and maintain visibility of all proposals, deadlines, and follow-ups. Responsible for preparation of meetings minutes and circulation and follow up on the action points
- Prepare sales dashboards, performance reports, and pipeline updates.
- Ensure pricing approvals, internal validations, and proper document control.
- Oversee Bid/No-Bid evaluations and maintain organized sales documentation.
- Maintain CRM discipline by updating opportunities and following up with sales engineers.
OEM & Strategic Partner Engagement
- Serve as the primary coordination point for OEM partners.
- Track quotation turnaround times and escalate delays when necessary.
- Coordinate POR meetings, cadence reviews, and OEM alignment sessions.
- Maintain updated records of partner price lists, communications, and product updates.
- Track delayed orders and provide timely escalations.
Customer Engagement & Frontline Coordination
- Respond to general customer enquiries professionally and promptly.
- Coordinate customer meetings, documentation requirements, and follow-up action items.
- Support onboarding documentation, vendor registrations, and tender prerequisite submissions.
- Maintain updated customer contact lists and assist in preparing customer-facing materials.
Administrative, Operational & Cross-Department Coordination
- Provide administrative support including meeting scheduling, travel coordination, and documentation.
- Coordinate with HR, Finance, Operations, Procurement, and Projects to ensure smooth information flow.
- Track action items from meetings and follow up for timely closure.
- Support compliance, audits, and internal reporting requirements.
Logistics, Events, Marketing Support & Inventory Coordination
- Coordinate movement, availability, and distribution of marketing materials.
- Support exhibitions, roadshows, workshops, demos, and product launches.
- Maintain inventory of promotional materials and branded items.
- Track shipments and provide on-ground support during events.
Documentation, Compliance & Quality Assurance
- Ensure proposals, tenders, and submissions meet internal compliance and quality standards.
- Manage version control and maintain authorized templates and technical documents.
- Support quality checks and maintain secure, confidential document records.
Process Improvement & Operational Excellence
- Identify and propose improvements to enhance sales coordination efficiency.
- Support digital automation and workflow enhancements in CRM and sales processes.
- Standardize templates, forms, and reporting structures to improve consistency.
Delegated Responsibilities During Sales Manager Absence
- Sales Operations & Pipeline Tracking
- Update CRM with latest opportunities and deal stages.
- Track proposal deadlines, tender schedules, and customer follow-ups.
- Prepare and circulate weekly pipeline and status reports.
- Follow up on pending actions with sales engineers.
Reporting, Dashboards & Analytics
- Generate weekly and monthly sales performance reports.
- Update dashboards including targets, achievements, funnel metrics, and hit rates.
- Track team KPIs and provide management with exception reports.
Meetings
- Initiate departmental meeting or attend the Cross departmental meeting on behalf of the sales team /Manager
Qualifications
- Bachelor’s degree in Marketing, Business Administration, or related field.
- 5+ years of experience in marketing, sales coordination, or client relationship management (preferaby in engineering/construction or real estate).
- Familiarity with advertising platforms and event planning.
- Demonstrated ability to achieve 100% tender submission compliance, ensuring all assigned tenders are submitted accurately and on time.
- Proven track record of completing OEM report follow‑ups within 24 hours of the due date.
- Ability to resolve OEM and client clarifications within 48 hours, ensuring fast and efficient communication.
- Strong communication skills with a history of providing quick, accurate, and professional responses to OEM partners.
- Consistent delivery of weekly and monthly sales reports/minutes with 100% on‑time compliance, submitted within 3 days of meetings.
- Ability to execute and manage bi-annual customer satisfaction surveys, to be completed by the end of May and November each year.
- Commitment to collecting and organizing project completion photos every quarter, ensuring proper storage in the Marketing folder.
Gmail
Yahoomail