Sales Administration Associate at Peach Tech

The successful candidate’s immediate responsibilities will include…

• Coordinate pre-viewing / sale checks on vehicle status, including but not limited to mileage and logbook ownership status, and communicate outcomes with internal stakeholders
• Support buyers and sellers in navigating the administrative close of the sales process
• Clearly explain after-sales processes to set expectations on timelines, outcomes
• Walk customers through our sales documentation and answer any questions
• Coordinate payments and communicate payment updates with customers
• Ensure all documentation is duly-signed and KYC docs are on file (ID, KRA Pin) – if done online, everything downloaded and stored in Drive; if done offline, everything scanned and stored in Drive
• Coordinate and execute physical handover of the vehicle and logbook transfers, resolving issues as they arise
• Identify status of logbook ownership, relevant parties to engage; ensure customers have
• account(s) on TIMS (if not, help them to set up accounts) and troubleshoot any issues with TIMS or logbooks pre/post-sale
• Communicate with seller and buyer re: insurance on the vehicle
• Preparation of the delivery note
• Do pre-handover checks on car and lead handovers to customers
• Lead coordination of related services, such as logbook pickup
• Introduce scope of services and pricing to buyer, coordinate to get logbook and ID to be able to pick the new logbook, identify and coordinate with a trusted agent to facilitate pickup and delivery
• Own insurance management function at Peach. We have two types of cars in our lot, cars that we have bought with the intention of re-selling and also cars that private sellers have put under our control so we can sell on their behalf – all need to be covered at all times to enable smooth sales.
• The Fleet Coordination and Management Associate will conduct daily checks on your behalf, but you manage the execution of renewals, etc.
• You ensure that all cars that Peach buys to resell have their previous insurance canceled
• and new insurance under Peach installed on the cars.
• You maintain an up to date tracker of insurance status of all cars in the lot- car acquisition and private seller cars.
• You follow-up and cancel insurance bought by Peach on all cars that are sold.
• Manage the listings on the website and act as a quality control layer between the Operations and Sales teams.
• Maintain a running list of the cars to be listed on the website, including status and price; update regularly for completeness
• Check on all auto-generated inspection reports and listings to ensure there are no errors /consistency with inputs and outcomes, and that information is communicated in a way that is easily understood / clear.
• If there are issues with the automation, escalate product issue(s) and own the creation of inspection reports and handover to the Sales team to communicate to customers.