Sales and Collections Agents at 4G Capital

Key Responsibilities

• Loan Origination & Sales
• Actively generate new business through field sales, referrals, and market activations
• Guide customers through the loan application process
• Conduct due diligence and ensure accurate documentation
• Train clients in line with 4G Capital’s educational mission
• Achieve monthly disbursement and active client targets
• Relationship Management
• Build strong, trust-based relationships with customers
• Offer advisory support—our clients refer to us as “Mwalimu” because we teach, guide, and empower
• Maintain constant communication and promptly resolve customer issues
• Develop partnerships with community influencers and referral sources
• Credit & Risk Management
• Follow all credit policies and due diligence standards
• Assess client risk and verify customer information
• Monitor portfolio performance and escalate risks early
• Market Knowledge & Reporting
• Stay informed on market trends, competitor offerings, and customer needs
• Provide regular field insights to branch and regional leadership

Qualifications

• Diploma, certificate, or bachelor’s degree in Business, Finance, or related field
• Proven sales experience, preferably in financial services
• Experience meeting and exceeding sales targets
• Understanding of lending products, credit processes, and risk assessment
• Willingness to work outside Nairobi and relocate immediately is required
• Ability to communicate effectively in local languages is a strong advantage

Skills & Competencies

• Strong sales and negotiation skills
• Excellent interpersonal and communication skills
• Customer-first mindset with the ability to connect with micro-business owners
• Organised, disciplined, and able to manage field work independently
• Basic digital literacy (smartphone and apps usage)