Sales and Service at DIB Bank Kenya Limited (DIBBKE)

Key Responsibilities

Business Growth

• Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, cross-selling and referrals.Migrate customer transactions from the branches to low-cost electronic channels to ensure reduced cost for branch operations.

Customer Service

• Provide customers with competent, timely and error free services in the area of account opening and account management (Assets & Liability products, After sales…etc) to ensure high levels of service and customer satisfactionConsistently meet and exceed service standards set for the customer services.Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.
• Service Quality & Business Operations Control
• Adherence to all established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.Compiles various MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to customers.

Internal Process

• To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates.Responsible of custodianship of securities as assigned by the Branch Manger

Training & Development

• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.Maintain effective relationship with supervisors and peers and to provide support whenever it is required.
• All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Education:

• Minimum Bachelor's Degree

Training/Skills

• Commercial Market knowledgeRelevant Product KnowledgeComputer skills.

Work Experience :

• Minimum 3 years’ Experience.

Competencies:

• Communication skills.Liaison SkillsSelling SkillsTeam orientationBanking services (types and Sharia provisions)Shariah. Foundations & principles of Islamic finance.