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  • Posted: Jan 31, 2022
    Deadline: Feb 4, 2022
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    DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) - a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking.
    Read more about this company

     

    Sales and Service (Mombasa)

    Key Responsibilities

    Business Growth

    • Ensure the achievement of targets assigned by the Branch Manager by conducting phone calls, cross-selling, and referrals.
    • Migrate customer transactions from the branches to low-cost electronic channels to ensure reduced cost for branch operations. 

    Customer Service

    • Provide customers with competent, timely, and error-free services in the area of account opening and account management (Assets & Liability products, After sales…etc)  to ensure high levels of service and customer satisfaction.
    • Consistently meet and exceed service standards set for customer services.
    • Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.

    Service Quality & Business Operations Control

    • Adherence to all established Bank’s policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk.
    • Compiles various MIS reports and report any discrepancies to the immediate supervisor to ensure accurate service delivery to customers.

    Internal Process

    • To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.
    • To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).
    • Follow up on various cases with all the concerned stakeholders such as customers, internal Bank departments in order to ensure 100% closing mandates.
    • Responsible for custodianship of securities as assigned by the Branch Manager

    Training & Development

    • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.
    • Maintain effective relationships with supervisors and peers and provide support whenever it is required.

    All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor.

    Education:

    • Minimum Bachelor's Degree.

    Training/Skills

    • Commercial Market knowledge
    • Relevant Product Knowledge
    • Computer skills

    Work Experience :

    • Minimum 3 years’ Experience.

    Competencies:

    • Communication Skills
    • Liaison Skills
    • Selling Skills
    • Team Orientation
    • Banking services (types and Sharia provisions)
    • Shariah, Foundations & principles of Islamic finance.

    Method of Application

    To apply, send your CV and cover letter to careers@dibkenya.co.ke  by Friday, 04th February 2022, Quoting Ref. No. COP/PR-BO/004/22  as the Subject of the email application. 

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