Sales Associate at Gap Recruitment Services Limited

Job Purpose:

The Sales Associate will be responsible for providing exceptional customer service by assisting clients in finding the right products, managing inventory, and maintaining an appealing store layout. The ideal candidate is engaging, organized, and sales-driven, with a strong desire to support store growth and customer satisfaction.

Key Responsibilities:

Customer Service:

• Greet and welcome customers to the store with a friendly and professional attitude.
• Assist customers in identifying their needs and recommend suitable products.
• Respond to customer inquiries and resolve complaints with a positive and solution-oriented approach.
• Build lasting customer relationships to drive repeat business.

Sales & Promotion:

• Proactively engage customers to drive sales and upsell complementary products.
• Promote ongoing offers and new arrivals to maximize revenue opportunities.
• Support the store team in meeting and exceeding monthly sales targets.

Inventory & Merchandising:

• Maintain a neat and organized sales floor, ensuring shelves are well-stocked and visually appealing.
• Monitor inventory levels and assist in weekly stock takes and restocking activities.
• Report low stock or damaged items promptly to the supervisor.

Qualifications & Skills:

Educational Requirements:

• KCSE Certificate or equivalent required.
• A diploma or certificate in Sales, Customer Service, or Business Administration is an added advantage.
• Basic computer skills (POS experience is a plus).

Personal Attributes:

• Excellent interpersonal and communication skills.
• Friendly, confident, and customer-focused.
• High attention to detail with strong organizational skills.
• Ability to multitask and thrive in a fast-paced retail environment.
• Dependable, proactive and a team player.
• Willingness to work flexible hours, including weekends and public holidays.