Sales & Collections Internship at 4G Capital

What You'll Be Doing

Grow Our Customer Base

• Identify and acquire new customers through field sales, referrals and community engagement.
• Guide customers through the loan application process.
• Conduct customer due diligence and ensure accurate documentation.
• Deliver customer education aligned with 4G Capital's mission of growing businesses with capital and knowledge.
• Achieve monthly sales, disbursement and active customer targets.
• Build Lasting Customer Relationships
• Develop trusted relationships with entrepreneurs and business owners.
• Provide ongoing guidance and support throughout the customer journey.
• Resolve customer queries professionally and promptly.
• Build strong referral networks within local communities and business groups.

Protect Portfolio Quality

• Promote responsible borrowing and timely repayments.
• Monitor customer performance and identify potential risks early.
• Follow all credit policies, due diligence requirements and risk management procedures.
• Support portfolio health through proactive collections and customer engagement.

Market Intelligence

• Stay informed about customer needs, market trends and competitor activities.
• Share market insights and customer feedback with Branch and Regional leadership to support business growth.

What We're Looking For

Essential

We're looking for someone who has:

• A Diploma or Bachelor's Degree in Business, Finance or a related field.
• Proven experience in sales, preferably within financial services or customer-facing environments.
• A track record of achieving sales targets.
• Understanding of lending products, credit processes and customer assessment.
• Willingness to relocate and work outside Nairobi, including remote locations across Kenya.
• Basic digital literacy, including confident use of smartphones and mobile applications.

Desirable

• It would be an advantage if you have:
• Experience working with micro and small business owners.
• Experience in financial services, micro-finance or lending.
• Ability to communicate effectively in local languages spoken within your assigned region.

You'll Thrive in This Role If You

• Enjoy working in the field and meeting new people.
• Are passionate about supporting entrepreneurs and small businesses.
• Can build trust and long-term customer relationships.
• Are self-driven and comfortable working independently.
• Communicate confidently with people from diverse backgrounds.
• Are resilient, disciplined and motivated by achieving results.
• Want a career where your work creates visible impact every day.