Vacancies at 4G Capital

The Opportunity

As a KUZA Brand Ambassador, you'll be responsible for driving product awareness, customer acquisition and adoption across your assigned market.

You'll build trusted relationships with retailers, educate customers on the benefits of KUZA and ensure they have the support they need to confidently use the platform.

This is an exciting opportunity for someone who enjoys working in the field, meeting people, building lasting relationships and seeing the direct impact of their work on local businesses.

What You'll Be Doing

Grow the KUZA Customer Base

• Promote the KUZA financing solution within your assigned market.
• Educate retailers, distributors and prospective customers on the product, eligibility requirements and financing process.
• Identify, recruit and onboard eligible retailers onto the KUZA platform.
• Ensure all customer registration and verification requirements are completed accurately.

Support Customer Success

• Train customers on platform usage, loan applications and repayments.
• Promote responsible borrowing and product utilisation.
• Provide ongoing support to customers throughout their financing journey.
• Act as the primary point of contact for customer enquiries and issue resolution.

Build Strong Market Relationships

• Develop and maintain strong relationships with retailers, distributors and other stakeholders.
• Conduct market activations to increase awareness and customer engagement.
• Drive customer acquisition, activation and retention.
• Identify opportunities to grow KUZA within your assigned territory.

Market Intelligence

• Monitor customer performance and encourage timely loan repayments.
• Gather customer feedback and competitor insights.
• Prepare regular market activity and performance reports for management.

What We're Looking For

Essential

We're looking for someone who has:

• A Diploma or Bachelor's Degree in Business Administration, Marketing, Sales or a elated field.
• 2–3 years' experience in brand ambassadorship, sales, marketing, customer acquisition, insurance or a similar customer-facing role.
• Experience in customer engagement, relationship management and field sales.
• Strong understanding of customer acquisition, product promotion and onboarding processes.
• Good working knowledge of Microsoft Office and mobile-based digital platforms.
• Fluency in both English and Swahili.

Desirable

It would be an advantage if you have:

• Experience working with retailers, distributors or SMEs.
• Experience within the fintech, financial services, FMCG or insurance sectors.
• Ability to communicate in local languages spoken within the assigned region.

You'll Thrive in This Role If You

• Enjoy meeting new people and building long-term relationships.
• Are confident communicating with customers from different backgrounds.
• Take pride in delivering excellent customer service.
• Are self-motivated and enjoy working in the field.
• Can identify opportunities and turn conversations into customer relationships.
• Believe in responsible financial inclusion and empowering small businesses.

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What You'll Be Doing

Grow Our Customer Base

• Identify and acquire new customers through field sales, referrals and community engagement.
• Guide customers through the loan application process.
• Conduct customer due diligence and ensure accurate documentation.
• Deliver customer education aligned with 4G Capital's mission of growing businesses with capital and knowledge.
• Achieve monthly sales, disbursement and active customer targets.
• Build Lasting Customer Relationships
• Develop trusted relationships with entrepreneurs and business owners.
• Provide ongoing guidance and support throughout the customer journey.
• Resolve customer queries professionally and promptly.
• Build strong referral networks within local communities and business groups.

Protect Portfolio Quality

• Promote responsible borrowing and timely repayments.
• Monitor customer performance and identify potential risks early.
• Follow all credit policies, due diligence requirements and risk management procedures.
• Support portfolio health through proactive collections and customer engagement.

Market Intelligence

• Stay informed about customer needs, market trends and competitor activities.
• Share market insights and customer feedback with Branch and Regional leadership to support business growth.

What We're Looking For

Essential

We're looking for someone who has:

• A Diploma or Bachelor's Degree in Business, Finance or a related field.
• Proven experience in sales, preferably within financial services or customer-facing environments.
• A track record of achieving sales targets.
• Understanding of lending products, credit processes and customer assessment.
• Willingness to relocate and work outside Nairobi, including remote locations across Kenya.
• Basic digital literacy, including confident use of smartphones and mobile applications.

Desirable

• It would be an advantage if you have:
• Experience working with micro and small business owners.
• Experience in financial services, micro-finance or lending.
• Ability to communicate effectively in local languages spoken within your assigned region.

You'll Thrive in This Role If You

• Enjoy working in the field and meeting new people.
• Are passionate about supporting entrepreneurs and small businesses.
• Can build trust and long-term customer relationships.
• Are self-driven and comfortable working independently.
• Communicate confidently with people from diverse backgrounds.
• Are resilient, disciplined and motivated by achieving results.
• Want a career where your work creates visible impact every day.

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What You'll Be Doing

Drive Business Performance

• Deliver branch profitability by achieving monthly disbursement, collections and portfolio performance targets.
• Drive customer acquisition and portfolio growth while maintaining high portfolio quality.
• Monitor branch performance against key business indicators and implement improvement initiatives.

Lead and Develop Your Team

• Provide day-to-day leadership, coaching and support to branch teams.
• Foster a high-performance culture built on accountability, collaboration and customer excellence.
• Support staff development through coaching, performance management and problem-solving.
• Create an efficient and motivating work environment where teams can perform at their best.

Protect Portfolio Quality & Manage Risk

• Oversee loan verification, reference checks and customer due diligence before approvals.
• Ensure responsible lending through strict adherence to affordability assessments and credit policies.
• Identify, manage and escalate portfolio risks proactively.
• Champion fraud prevention by promoting strong internal controls and timely reporting of fraud-related incidents.

Deliver Outstanding Customer Experience

• Build trusted relationships with customers, community leaders and strategic partners.
• Ensure customers receive exceptional service throughout their journey with 4G Capital.
• Promote responsible borrowing by educating customers and supporting sustainable business growth.
• Ensure customer complaints are resolved promptly and professionally.

Drive Operational Excellence

• Ensure full compliance with company policies, Standard Operating Procedures and regulatory requirements.
• Oversee branch administration, including office management, filing, procurement and inventory.
• Provide accurate management reports, market intelligence and customer insights to Sector Management.
• Identify emerging business opportunities within your market and recommend strategies to drive growth.

What We're Looking For

Essential

We're looking for someone who has:

• A Diploma or Degree in a Business-related field.
• Demonstrated leadership experience with the ability to motivate and develop high-performing teams.
• Strong communication, presentation and interpersonal skills.
• Excellent organisational, planning and problem-solving abilities.
• High levels of integrity and professionalism.
• The ability to manage confidential information with discretion.
• Strong customer service orientation and commercial awareness.
• A proactive, self-driven approach with the ability to work independently.
• A willingness to relocate anywhere within Kenya.

Internal Eligibility Requirements

Applicants must:

• Currently hold the position of a Team Leader or Branch Manager in financial services
• Have consistently achieved strong performance across all individual KPIs and managed a healthy portfolio

You'll Thrive in This Role If You

• Lead by example and inspire others to perform at their best.
• Enjoy coaching and developing people.
• Make sound decisions under pressure.
• Build strong relationships with customers and local communities.
• Take ownership and accountability for business performance.
• Are passionate about helping entrepreneurs grow their businesses.
• Balance commercial performance with responsible lending and customer care.
• Believe that great leadership is measured by the success of your team.

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The Opportunity

• As a Debt Collections Agent, you'll play a critical role in protecting the quality of our loan portfolio while maintaining positive customer relationships.
• You'll work closely with customers, branch teams and internal stakeholders to recover overdue accounts through ethical, professional and solutions-focused engagement.
• This role combines field collections, customer relationship management and portfolio performance, making it ideal for someone who enjoys solving problems, negotiating effectively and making a measurable business impact.

What You'll Be Doing

Manage Customer Accounts

• Proactively manage assigned customer accounts to ensure timely recovery of overdue payments.
• Consistently achieve daily and monthly collection targets through effective planning and execution.
• Conduct timely follow-up on defaulted accounts to maximise recoveries.
• Investigate and resolve customer queries while maintaining positive customer relationships.

Protect Portfolio Quality

• Monitor delinquent accounts and implement appropriate recovery strategies.
• Work closely with branch teams and the Call Centre to reduce portfolio risk and improve recoveries.
• Develop practical repayment solutions that support both the customer and the business.
• Contribute to maintaining a healthy and sustainable loan portfolio.

Field Recovery & Stakeholder Engagement

• Conduct field visits to support debt recovery activities.
• Prepare detailed recovery reports and action plans following field engagements.
• Collaborate with branch teams during recovery campaigns to maximize collection performance.
• Build productive working relationships with local administration, community leaders and security agencies where appropriate to support recovery efforts.

Reporting & Compliance

• Maintain accurate and up-to-date collection records and customer documentation.
• Provide regular reports on recovery progress, challenges and recommendations.
• Ensure all collection activities comply with company policies, regulatory requirements and ethical collection practices.
• Uphold the highest standards of professionalism, integrity and customer confidentiality.

What We're Looking For

Essential

We're looking for someone who has:

• A Diploma or Degree in a Business-related field.
• Previous experience in debt collection (mandatory).
• Strong communication, negotiation and interpersonal skills.
• Excellent organisational and time management skills.
• High attention to detail and strong problem-solving ability.
• Ability to manage confidential information with discretion.
• A strong customer service mindset and professional approach.
• Ability to work independently while contributing effectively within a team.
• Willingness to relocate anywhere within Kenya.

Desirable

• It would be an advantage if you have:
• Experience within financial services, micro-finance or lending.
• Experience conducting field collections and customer visits.
• Experience working with community stakeholders and local administration.
• Knowledge of credit risk management and portfolio recovery strategies.

You'll Thrive in This Role If You

• Stay calm, resilient and solution-focused under pressure.
• Balance commercial outcomes with empathy and respect for customers.
• Take ownership of your portfolio and consistently deliver results.
• Enjoy working both in the field and collaboratively with internal teams.
• Have a strong sense of integrity and accountability.
• Believe in responsible lending and helping entrepreneurs recover and succeed.