Branch Manager at 4G Capital

What You'll Be Doing

Drive Business Performance

• Deliver branch profitability by achieving monthly disbursement, collections and portfolio performance targets.
• Drive customer acquisition and portfolio growth while maintaining high portfolio quality.
• Monitor branch performance against key business indicators and implement improvement initiatives.

Lead and Develop Your Team

• Provide day-to-day leadership, coaching and support to branch teams.
• Foster a high-performance culture built on accountability, collaboration and customer excellence.
• Support staff development through coaching, performance management and problem-solving.
• Create an efficient and motivating work environment where teams can perform at their best.

Protect Portfolio Quality & Manage Risk

• Oversee loan verification, reference checks and customer due diligence before approvals.
• Ensure responsible lending through strict adherence to affordability assessments and credit policies.
• Identify, manage and escalate portfolio risks proactively.
• Champion fraud prevention by promoting strong internal controls and timely reporting of fraud-related incidents.

Deliver Outstanding Customer Experience

• Build trusted relationships with customers, community leaders and strategic partners.
• Ensure customers receive exceptional service throughout their journey with 4G Capital.
• Promote responsible borrowing by educating customers and supporting sustainable business growth.
• Ensure customer complaints are resolved promptly and professionally.

Drive Operational Excellence

• Ensure full compliance with company policies, Standard Operating Procedures and regulatory requirements.
• Oversee branch administration, including office management, filing, procurement and inventory.
• Provide accurate management reports, market intelligence and customer insights to Sector Management.
• Identify emerging business opportunities within your market and recommend strategies to drive growth.

What We're Looking For

Essential

We're looking for someone who has:

• A Diploma or Degree in a Business-related field.
• Demonstrated leadership experience with the ability to motivate and develop high-performing teams.
• Strong communication, presentation and interpersonal skills.
• Excellent organisational, planning and problem-solving abilities.
• High levels of integrity and professionalism.
• The ability to manage confidential information with discretion.
• Strong customer service orientation and commercial awareness.
• A proactive, self-driven approach with the ability to work independently.
• A willingness to relocate anywhere within Kenya.

Internal Eligibility Requirements

Applicants must:

• Currently hold the position of a Team Leader or Branch Manager in financial services
• Have consistently achieved strong performance across all individual KPIs and managed a healthy portfolio

You'll Thrive in This Role If You

• Lead by example and inspire others to perform at their best.
• Enjoy coaching and developing people.
• Make sound decisions under pressure.
• Build strong relationships with customers and local communities.
• Take ownership and accountability for business performance.
• Are passionate about helping entrepreneurs grow their businesses.
• Balance commercial performance with responsible lending and customer care.
• Believe that great leadership is measured by the success of your team.