Sales Manager at Corporate Staffing

Key Responsibilities

• Manage and lead East, Central & West Africa sales team to achieve & exceed budgeted sales targets, revenues and profits. 
• Manage and coordinate the sales team activities through proactive prospecting and inquiries follow up. 
• Ensuring timely response & attendance to all enquiries and quotations while adhering to internal pricing & process guidelines. 
• Create & maintain a comprehensive customer database by ensuring customer information is correctly captured & recorded at the initial contact point and regularly updated. 
• Ensuring high levels of customer satisfaction through proactive service delivery  
• Building and forging lasting customer relationships through wide and proactive networking. 
• Ensuring high levels customer delight through proactive complaint handling and cultivating a lasting culture of customer delight within the sales team. 
• Forging and maintaining close working relationships with other internal teams for smooth customer service delivery. 
• Ensuring active participation in sales promotional campaigns & activations by sales team in liaison with the marketing team. 
• Develop and analyze reports relating to prospecting, online traffic and conversion ratios. 
• Proactive review of internal processes & SOP’s for timely and delightful customer service delivery. 
• Preparation of annual departmental budgets and various other internal reports and submission within set timelines. 
• Responsible for sales departmental expense management. 
• Processing and timely debt collection within Starkey’s Credit Policy
• Identify & recommend relevant training opportunities for sales team member’s skills and competency development.

Key Relationships: 

Internally: 

• All managers & various other support functions 

Externally: 

• Customers:   For business opportunities & marketing 
• Competitors:  Market intelligence 
• Suppliers:  Accessory products & customer service delivery 
• Government: Compliance to regulation/legislation

Skills & Qualifications

• Business Degree or a related field of study.
• A bachelor’s degree in sales/marketing or business-related field from a recognized institution. Master’s degree will be an added advantage. 
• At least (7) seven years’ experience in sales, (3) three of which should be at managerial level. 
• Hands on approach, results driven & pleasant personality 
• Strong desire & passion for customer service 
• Excellent communication and presentation skills 
• Strong negotiation and influencing skills 
• Great organizational, analytical, interpersonal skills & a team player
• Ability to create win – win situation in conflict resolution
• Ability to work under pressure when necessary. 
• Proficiency in Microsoft office applications software packages 
• A valid passport and must have a car.