Sales, Marketing & Admin Support at Fast Choice

This is a full-time on-site role based in Nairobi County, Kenya, for a Sales, Marketing & Admin Support team member. The role involves providing support to sales and marketing efforts, managing administrative tasks, responding to customer inquiries, maintaining customer relationships and handling sales-related documentation. Additional responsibilities may include supporting training initiatives and contributing to achieving sales targets as part of a team.

Job Description – Sales, Marketing & Admin Support

• Sales – Business Growth (BG) Support
• Audit & Reporting
• Audit daily sales activities.
• Review quotations and track percentage closed.
• Monitor individual performance daily, weekly and monthly.
• Audit customer database segmentation to ensure diversification across all segments.
• Track and update all quotes/tenders for the Sales Team.
• Lead Generation
• Spearhead lead generation for new clients.
• Admin Support (360° for BG Teams)
• Manage client communication channels, including emails, phone calls and BG Team WhatsApp platforms.
• Monitor and promptly follow up on client requests, feedback, quotations and inquiries to ensure effective resolution and maintain strong relationships.
• Prequalification & Tender Management
• Oversee prequalification preparation and conversion.
• Manage tender preparation and submission for the team.
• Customer Relationship Management
• Oversee customer complaints from all business channels, ensuring timely resolution.
• Internal Communication:
• Bridge communication gaps between Operations, Finance, BG, HR and the MD office.
• Dormant Clients:
• Spearhead follow-up and reactivation of dormant clients.

Marketing

• Website Management:
• Lead the setup of the new FCL website.
• Liaise with the development team to accelerate progress and provide necessary content.
• Prepare website content: company profile, services, products, images, news and team bios.
• Review design and functionality to ensure alignment with company branding and user expectations.
• Marketing Oversight:
• Overall responsibility for all FCL marketing activities, including:
• Brand strategy and positioning
• Digital marketing and email campaigns
• Company profile and content preparation
• Partnerships and events (e.g., interior designers)
• Showcasing finished projects
• Preparation and updating of brochures
• Strategic billboard placement to enhance visibility
• Social Media & Visual Marketing
• Manage social media platforms: Facebook, Instagram, Twitter, TikTok, WhatsApp Stories (weekly content).
• Lead creation of marketing visuals, including project showcase videos, promotional clips and branded wallpapers.
• FCL Brand Ambassador
• Promote customer satisfaction and staff engagement by sending weekly WhatsApp reminders to all staff.

Administration

• Reception & Customer Support
• Welcome guests and support suppliers.
• Receive payments and direct them to the appropriate offices.
• Office Supplies & Printing
• Manage ordering and processing of stationery and printing requirements for the Sales Department.
• Attendance & Staff Welfare
• Check attendance registers and update staff WhatsApp/attendance logs.
• Lead staff welfare initiatives, including communication of birthdays and weekly reminders.

Qualifications

Education:

• Bachelor’s degree in Business Administration, Marketing, Sales, Management, or a related field.
• Relevant professional certifications (e.g., Sales, Digital Marketing) are an added advantage.

Experience:

• Minimum 3–5 years’ experience in sales support, marketing, or administrative roles.
• Experience in lead generation, client relationship management, and tender/quotation processes is preferred.
• Hands-on experience in digital marketing, social media management, and content creation.