Sales Officer- Mombasa at Emerge Egress Consulting

Role Objective:

Our client in the hospitality industry is seeking a dynamic Sales Officer to drive sales initiatives and build strong client relationships. This role is ideal for someone proactive, results-driven, and enthusiastic about expanding the company’s reach.

Core Duties and Responsibilities

• Handle and follow up on enquiries via calls, emails and digital platforms.
• Conduct appropriate demonstrations and ensure that clients have a full understanding of our product offering.
• Welcome visitors and direct them to the appropriate department.
• Attending events, tradeshows and making presentations to clients on behalf of the firm in order to increase awareness and generate revenue.
• Generate leads and follow up on prospects.
• Qualify leads and generate quotes or proposals, invoices etc
• Onboarding new clients, preparation of client service contracts.
• Driving brand awareness across various platforms and preparation of reports on analysis, research and reach.
• Coordinating the creation and delivery of marketing materials and content.
• Brainstorm and conceptualize proposals for clients. 
• Keep abreast of competitor activity and market trends. 
• Promoting the company’s existing service offerings and introducing new products and services to the market.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company’s marketing goals. 
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities. 
• Ensuring adequate communication with the customers, post-delivery service and resolving and forwarding feedback/complaints. 
• Compiling of individual sales report as per the company requirements.
• Preparing weekly activity reports, petty cash, operation reports as required.
• Liaising with clients, suppliers and other stakeholders as required.
• Ensuring that the office operations and resources are at optimal at all times.
• Any other duties as assigned.

Key Competencies

• Great interpersonal skills.
• Persuasion and Negotiation skills.
• Results Oriented.
• Outstanding written and verbal communication skills.
• Exceptional organizational and time management skills.
• Strong crisis management skills
• High Integrity.

Job Specifications and Qualifications

• Diploma/Bachelor's degree in Communication, Sales & Marketing, Business Administration or a related field.
• At least 2 years’ work experience.
• Proficiency in Microsoft Office Suite