Sales Order Executive at Rose Avenue Group

ESSENTIAL DUTIES & RESPONSIBILITIES 

Product Knowledge and Market Research:

• Develop a strong understanding of the company's products including clients and projects requirements, specifications, and design concepts.
• Keep abreast with market changes, competitive products, and client preferences.
• Conduct market research to identify potential customer segments and opportunities.

Sales and Customer Engagement:

• Promptly respond to customer enquiries, giving accurate and thorough information about products
• Effectively and proactively close sales to achieve or surpass individual and team monthly and yearly sales targets.
• Prepare accurate quotations based on clients’ requirements and the available pricing guidelines.
• Receive and process customer orders, ensuring accuracy and timely delivery.

Sales Pipeline Management:

• Keep a current, accurate opportunity list while keeping track of leads and prospects.
• Prepare weekly reports including a summary of the status of the opportunity list, every Monday at 9 a.m.
• Enter and scan all necessary customer details into the SAP system, including PIN, ID, account opening forms, and credit control #checks.
• Follow up on existing customer database, quotes issued, and inquiries to convert them into sales.

Client Relationship Management:

• Build and expand the client base by acquiring new clients and converting them into repeat customers.
• With a concentration on contractors, try to attract at least four new recurring clients each month.
• Support the growth of new sales channels like dealer networks and aim to add two new dealers at least once a month.
• Ensure timely updating and maintenance of customer information in the SAP system.

Sales Administration and Documentation:

• Manage all sales administration functions, including proper filing of documents, such as quotes and orders, both in SAP and hard copies.
• Follow the order to completion from sales to delivery, ensuring secure payments and accurate dispatch of goods against verified delivery notes.
• Assist with debtor follow-up and provide updates on collections.
• Support promotional activities and maintain clean and presentable showrooms for customer visits.

Coordination and Communication:

• Work together with internal departments to provide efficient communication, quality control, timely delivery, and fulfilment of client demands.
• Create management information reports that track actual sales and costs versus estimates as well as daily, weekly, monthly, and yearly sales forecasts and marketing budgets.
• Proactively generate at least 10 new leads per month through lead generation and follow-up activities.
• Any other duties assigned.

Other Requirements

KEY COMPETENCIES 

• Excellent communication and interpersonal skills.
• Proven ability to meet and exceed sales targets.
• Strong organizational and time management skills.
• Attention to detail and accuracy in handling sales-related documentation.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing business needs.
• A self-motivated and result-oriented attitude.

SKILLS & EXPERIENCE 

• Bachelor's degree or diploma in sales and marketing, business administration, public relations, or a related field.
• Strong product knowledge and understanding of the market dynamics.
• Proficiency in using SAP system and other sales-related software.
• Prior experience in a similar environment/industry is a plus