Sales Representatives at Gap Recruitment Services Limited

Job Purpose:

The Sales Representative will be responsible for delivering excellent customer service, driving sales, and creating a pleasant shopping experience for customers. The role involves assisting customers in selecting shoes, maintaining the stores organization and supporting sales efforts to meet targets.

Key Responsibilities:

• Welcome and engage customers, helping them choose suitable footwear based on their preferences and needs.
• Provide product details such as sizes, colors, and features to inform customer decisions.
• Ensure the sales floor is tidy, well-organized, and fully stocked with products.
• Handle customer queries, resolve complaints professionally, and maintain a courteous demeanor.
• Encourage additional purchases through upselling and cross-selling strategies to meet sales goals.
• Process sales transactions accurately and ensure correct payment handling and receipts.
• Stay informed about promotions, store policies (payment, exchanges), and security practices to assist customers efficiently.
• Assist with visual merchandising, including setting up displays to enhance the store's visual appeal.
• Conduct inventory checks, assist with stock management, and ensure proper product rotation.
• Build strong customer relationships to encourage repeat business and enhance customer loyalty.

Qualifications & Competencies:

• At least 1 year of experience working in a retail environment, preferably in footwear or fashion.
• Excellent communication and interpersonal skills with the ability to engage with customers effectively.
• A proactive, positive attitude, with a strong motivation to meet sales goals.
• Ability to work efficiently in a fast-paced retail setting and handle multiple tasks.
• Customer-focused, with strong problem-solving skills and a keen attention to detail.
• Basic understanding of retail sales principles and best customer service practices.
• Physical stamina to stand for long periods and handle light to moderate lifting tasks.

Personal Attributes:

• Friendly, approachable, and confident in interacting with a variety of customers.
• A strong team player with the ability to collaborate well with colleagues.
• Punctual, reliable, and trustworthy, with a strong sense of responsibility.
• Organized and able to manage time effectively, especially during busy periods