Sales Support Officer (Device Financing) at Mogo Finance

What you will do:

• Manage a team of sales support officers to provide timely and effective assistance to the sales team
• Coordinate the onboarding of new dealers, agents and promoters via registration and account creation in the Mogo systems (ERP & Partner Portal) 
• Act as first line support for the dealers, agents and promoters to triage issues and escalate as required  
• Ensure accurate documentation and validation of dealer, agent & promoter data
• Standardize and document operational procedures for sales support functions.
• Provide daily/weekly report on sales support team performance
• Train and onboard new sales support staff and field agents on company tools, processes, and service expectations
• Execute all other tasks assigned by line manager efficiently

What you will need:

• Diploma/Degree in a business course or related field
• 3+ years’ experience in sales support, field operations, or customer onboarding – preferably in a telecom, fintech, or device financing company
• Strong team leadership and people management skills
• Experience with Mogo ERP and Microsoft Excel/Google Sheets
• Excellent organizational and communication skills
• Ability to work under pressure and manage multiple tasks in a fast-paced environment
• Strong communication and organizational skills
• Fluency in English and Swahili