Sales Support Specialist at DHL

In this Sales Support Specialist position

• You will administer sales administration/ sales support plans and processes to assist sales teams and for processing of sales transactions.
• You will assist in administration and planning of sales contracts as per specifications and expectations.
• You will collect information and customer data to support sales teams with identification/ qualification of leads and preparation of quotations and contracts.
• You will draft standard commercial documentation such as sales contracts and maintenance agreements to support sales.
• You will answer queries on stock and shipment of orders and deal with customers/ sales teams including informing customers about shortages, expected delivery dates, price changes, etc.
• You will follow up on orders and resolve problems related to orders
• You will collate feedback from post implementation review and prepare reports on customer complaints, delivery/ service problems, customer satisfaction, etc.
• You will compile reports and statistics for supporting sales teams in conducting business reviews.
• You will periodically update sales price tables and prepare reports and statements regarding sales efficiency.
• You will support pre- and after-sales activities.
• You will explain facts, policies and practices related to job area.
• You will support and interact primarily with colleagues of own sub-function.
• You will develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge.

Now, here’s what we need from you

• Bachelor’s Degree or equivalent experience/qualification
• 2 years’ experience