Sales & Technical Support Engineer- Fire Safety & Equipment at Gap Recruitment Services Limited

Job Purpose: 

• The Sales & Technical Support Engineer will utilize their extensive technical expertise in fire engineering and disaster management to enhance our sales initiatives and deliver unparalleled technical assistance to our customers. By leveraging their in-depth knowledge and proficiency, they will play a pivotal role in driving sales growth and ensuring customer satisfaction through tailored solutions and expert guidance.

Key Responsibilities:

• Provide pre-sales technical support to the sales team, focusing on fire safety and disaster management solutions.
• Conduct product demonstrations and technical presentations tailored to the specific needs of customers in the fire safety and disaster management industry.
• Collaborate with customers to assess their technical requirements and recommend suitable solutions that align with their emergency response and disaster preparedness needs.
• Assist with product installations, configurations, and troubleshooting, ensuring smooth implementation and operation.
• Conduct fire training drills and provide guidance on emergency response techniques to customers and internal staff.
• Utilize your expertise in firefighting and prevention to conduct fire risk surveys and develop comprehensive risk management reports.
• Serve as a technical liaison between customers and our engineering team, conveying feedback and facilitating product enhancements.
• Deliver training sessions on fire safety and disaster management techniques to customers and internal stakeholders.
• Provide post-sales technical support, resolving issues and ensuring customer satisfaction.
• Stay informed about industry trends, regulations, and emerging technologies related to fire safety and disaster management.

Qualifications and Skills:

• Diploma or Degree in Disaster Management or equivalent, or Certificate/Diploma in Fire Engineering or equivalent.
• Proven experience in selling fire equipment is key.
• Strong ability to conduct fire training drills and possess practical knowledge of emergency response techniques.
• Experience in firefighting and prevention, including the ability to conduct fire risk surveys and write comprehensive risk management reports.
• Excellent oral and written communication skills, with the ability to effectively communicate technical information to diverse audiences.
• General knowledge of basic computer skills.
• Valid driving license is preferred.