Scheduler at Solvo Global

What We Need

• Experience coordinating caregivers and managing daily schedules.
• Ability to handle high‑volume calls, resolve issues quickly, and multitask effectively.
• Strong administrative background: verifying timesheets, updating records, supporting payroll.
• Advanced English: professional communication + accurate documentation.
• Tech skills: CRM systems, ClearCare (or similar), Google Sheets, Microsoft Office.
• Strong decision‑making in a fast‑paced environment.
• Ability to manage stress and maintain professionalism.
• Experience supporting recruiting tasks (interviews, screening, onboarding).
• Ability to take on on‑call shifts when required.

Key Responsibilities

• Answer calls and provide professional, friendly assistance.
• Serve as liaison between caregivers, clients, and the Office Manager.
• Receive and process referrals accurately.
• Schedule and coordinate daily caregiver assignments.
• Verify timesheets, update telephony records, and support payroll activities.
• Maintain complete and updated caregiver personnel files in ClearCare.
• Support general office tasks and administrative duties.
• Assist with recruiting: interviewing, screening, scheduling, onboarding.
• Handle on‑call duties as needed.
• Maintain professionalism while multitasking under pressure.

Education & Experience

• High school diploma or equivalent.
• Ideally 2+ years of administrative or office experience.
• 1+ year of experience as a Scheduler / Scheduling Coordinator.
• Basic knowledge of medical terminology (preferred).
• Strong communication and interpersonal skills.
• Ability to work independently with sound judgment.
• Strong organizational and multitasking abilities.
• Fluent English: reading, writing, and speaking.