Site Administrator at HF Group

Principle Accountabilities

• Receive and schedule site visits for interested walk-in purchasers or those arising from the marketing activities.
• Generate and record sales leads from customer calls and site visits.
• Be the custodian of the project site phone and response to all calls.
• Keep a proper record of potential customers who have visited the site, capturing their contacts.
• Assign leads to the sales team and keep tab of the follow up progress for both walk-ins and calling customers.
• In liaison with the project manager, keep a budget tracker for the project.
• In coordination with the project manager, monitor the project deliverables.
• Prepare documentation and seek approval for all project-related payments.
• Ensure potential customers who visited the site are followed up on a call.
• Closing direct and indirect sales.
• Client documentation and filing.
• Deliver excellent customer service to both calling and in-person customers.
• Offer administrative support at the site office.
• Preparing sales and project update reports.
• Escalating and following up on client issues with the assistant project development manager.
• General cleanliness and tidiness of the office.
• Order office supplies, stationery & work equipment facilitation for the department and new recruits.
• Following up on payments of all site office bills.
• Supervising all the work happening at the site e.g. beaconing, civil works.
• Any other duty assigned by the line manager.

Key Competencies and Skills

• Knowledge of CRM software and Microsoft Office Suite - intermediate excel skills.
• Solid customer service attitude with excellent negotiation skills.
• Knowledge of KYC/AML compliance requirements.
• Astute product knowledge.
• Proven work experience as a site coordinator or sales support agent.
• Strong communication skills – written and spoken.
• Strong interpersonal skills; capability to liaise, interact, coordinate and build rapport with people at all levels.
• Ability to multi-task and cope with tight deadlines in a high-pressure environment.
• Must be a self-starter and have an appreciation of business growth and priorities.
• Teamwork, interpersonal and problem-solving skills.
• Analytical and organizational skills.
• Demonstrate Integrity and Professionalism.

Minimum Qualifications, Knowledge and Experience

• A Business-related degree from a reputable university preferably in Building and Construction, Real Estate Management, Urban Planning, Land Economics and Civil Engineering. 
• At least 1-year experience in administration role in a financial institution.