Jobs at HF Group

Principle Accountabilities

• Present, promote and sell products to existing and prospective customers.
• Establish, develop, and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling and continuously improve through feedback.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Deliver the agreed upon sales targets and outcomes within agreed timelines.
• Coordinate sales effort/activations with team members and other departments.
• Analyze the territory/market’s potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Any other duties as may be assigned from time to time.

Key Competencies and Skills

• Excellent communication and interpersonal skills.
• Excellent planning and organization skills.
• Ability to work under pressure.
• Excellent problem solving and decision-making skills.
• Knowledgeable with industry’s rules and regulations.
• Results driven and customer focused.
• Basic understanding of the insurance industry and products.

Minimum Qualifications, Knowledge and Experience

• Diploma from a reputable institution. Bachelor’s degree or equivalent will be of an added advantage.
• Certificate of proficiency in Insurance (COP). ACII or AIIK or progress towards the same will be an added advantage.
• Six months sales experience.
• Excellent knowledge of MS office.
• Highly motivated and target driven with a proven track record in sales.

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Principle Accountabilities

• Receive and schedule site visits for interested walk-in purchasers or those arising from the marketing activities.
• Generate and record sales leads from customer calls and site visits.
• Be the custodian of the project site phone and response to all calls.
• Keep a proper record of potential customers who have visited the site, capturing their contacts.
• Assign leads to the sales team and keep tab of the follow up progress for both walk-ins and calling customers.
• In liaison with the project manager, keep a budget tracker for the project.
• In coordination with the project manager, monitor the project deliverables.
• Prepare documentation and seek approval for all project-related payments.
• Ensure potential customers who visited the site are followed up on a call.
• Closing direct and indirect sales.
• Client documentation and filing.
• Deliver excellent customer service to both calling and in-person customers.
• Offer administrative support at the site office.
• Preparing sales and project update reports.
• Escalating and following up on client issues with the assistant project development manager.
• General cleanliness and tidiness of the office.
• Order office supplies, stationery & work equipment facilitation for the department and new recruits.
• Following up on payments of all site office bills.
• Supervising all the work happening at the site e.g. beaconing, civil works.
• Any other duty assigned by the line manager.

Key Competencies and Skills

• Knowledge of CRM software and Microsoft Office Suite - intermediate excel skills.
• Solid customer service attitude with excellent negotiation skills.
• Knowledge of KYC/AML compliance requirements.
• Astute product knowledge.
• Proven work experience as a site coordinator or sales support agent.
• Strong communication skills – written and spoken.
• Strong interpersonal skills; capability to liaise, interact, coordinate and build rapport with people at all levels.
• Ability to multi-task and cope with tight deadlines in a high-pressure environment.
• Must be a self-starter and have an appreciation of business growth and priorities.
• Teamwork, interpersonal and problem-solving skills.
• Analytical and organizational skills.
• Demonstrate Integrity and Professionalism.

Minimum Qualifications, Knowledge and Experience

• A Business-related degree from a reputable university preferably in Building and Construction, Real Estate Management, Urban Planning, Land Economics and Civil Engineering. 
• At least 1-year experience in administration role in a financial institution.