Scheduler (WellSky Experience Required) - Remote at Solvo Global

About the Role

• We are seeking an experienced Scheduler to coordinate caregiver-client scheduling, maintain service quality, and support daily operational activities. The ideal candidate must have previous scheduling experience within a home care, healthcare, staffing, or caregiving environment and hands-on experience using WellSky.

Must-Have Requirements

• Advanced English (C1)
• Minimum 1 year of experience as a Scheduler
• Previous experience using WellSky (required)
• Minimum 1 year of Customer Service experience
• Ability to work Monday-Friday, 1:00 PM - 10:00 PM EST
• Availability for on-call duties when required

Key Responsibilities

• Manage caregiver schedules and client assignments.
• Coordinate shift coverage and resolve scheduling conflicts.
• Ensure proper caregiver-to-client matching.
• Communicate with clients and caregivers regarding schedule updates and service needs.
• Answer inbound calls and provide exceptional customer service.
• Maintain accurate records within WellSky and other company systems.
• Verify timesheets and support payroll-related processes.
• Monitor staffing levels and coverage requirements.
• Assist with recruiting, onboarding, orientations, and employee documentation.
• Perform administrative and clerical duties as needed.
• Participate in on-call rotations outside standard business hours.

Preferred Qualifications

• Experience in home care, healthcare staffing, caregiving coordination, or scheduling environments.
• Knowledge of medical terminology.
• Strong organizational and multitasking abilities.