Manager - Talent Acquisition at Centum

Key Responsibilities

• Lead end-to-end recruitment activities to deliver hiring targets across contact center operations and corporate functions.
• Drive high-volume hiring campaigns, successfully recruiting up to 200 employees per week while ensuring quality- of-hire and time-to-fill targets are achieved.
• Manage the full recruitment lifecycle, including sourcing, screening, interviewing, offer management and onboarding.
• Develop and execute innovative sourcing strategies to attract high-quality talent across agents, specialists and leadership roles.
• Partner with hiring managers to understand workforce requirements and ensure timely fulfilment of approved vacancies.
• Build and maintain robust talent pipelines to support business growth, ramp-ups and replacement hiring.
• Monitor recruitment metrics and implement initiatives to improve hiring efficiency, candidate quality and recruiter productivity.
• Lead and develop the Talent Acquisition team to ensure consistent delivery against recruitment objectives.
• Manage relationships with recruitment agencies, job boards, universities and other talent sourcing partners.
• Champion employer branding initiatives to enhance the organization's ability to attract and retain top talent.

Qualifications and Experience

• Bachelor’s degree in human resources, Business Administration, Psychology, or a related field.
• Minimum of 5 years' experience in talent acquisition, recruitment, or workforce planning, preferably within a BPO, Contact Centre or high-growth environment.
• Demonstrated experience managing high-volume recruitment campaigns, with proven success in hiring at scale.
• Strong understanding of sourcing methodologies, employer branding and recruitment best practices.
• Experience recruiting both frontline and professional/non-agent talent.
• Excellent stakeholder management, communication and team leadership skills.
• Proficiency in Applicant Tracking Systems (ATS) and recruitment analytics.