Scheme Loan Administration Officer at I&M Bank

Job Summary:

The incumbent will be responsible for providing administrative support to Workplace Banking Schemes through invoicing, reconciliations, portfolio management and early debt collection management.

Key responsibilities:

 The Incumbent will report to the Workplace Banking Lead and will be responsible for:

• Timely and accurate preparation of schedules for invoicing and submitting the same to scheme companies.
• Following up on the invoices to employers to ensure 100% adoption.
• Thorough real time reconciliation of schedules to determine dropped/under-booked loans and engaging with employers on cause or reinstatement.
• Timely preparation of reports of dropped loans and determining the route cause for dropped loans with a view of taking corrective measures.
• Monitoring and following up of payments due from schemes, facilitating application of the funds and subsequent reconciliation.
• Maintaining a monthly tracker of loan repayment funds receipt and application.
• Preparing a monthly report on invoice adoption.
• Executing rollovers or restructures for qualifying Check off loans to stop further regression.
• Facilitation of refunds/misrouted funds to the employer and other payments to ensure a nil balance GL suspense.
• Reconciling schedules for salary processing for Government of Kenya.
• Responsible for stop orders issuance for schemes as a risk control officer.
• Following up on payments of existing customers who migrate to employers with no existing Memorandum of Understanding with the bank for continued remittance.
• Ownership and follow through for resolution of customers who have disputed deductions.
• Maintaining excellent Relationships to with all the scheme companies.
• In liaison with WPB RM, ensure good performance of allocated portfolio in terms on Portfolio at Risk and Non-Performing Loans.
• Monitoring of allocated portfolio to curb and cure any arrears and early vintages in good time.
• Identify and document any risk associated with allocated portfolio and raise concerns with the team leader with a view of mitigating the risk.
• Responsible for reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Takes primary responsibility for managing and minimizing the inherent and potential Risks
• Embracing a culture of Pamoja, support for each other and commitment to the branch and the Bank goals and aspirations

Qualifications and Competencies

• Bachelor’s degree from a recognized institution
• Minimum of 1 years working experience in the Banking Industry; with relevant experience in portfolio management, scheme loan administration duties and risk management.
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Able to apply financial knowledge and skills to achieve business goals.
• Able to identify and minimize potential and inherent risks.
• Proficient in the use of Banking and office management systems, Advanced excel knowledge a must with demonstrated experience in dealing with large data.
• Focused and able to spot business opportunities
• Building networks and maintaining strong relationships
• Has passion and drive to achieve results under difficult circumstances.
• Strong interpersonal skills to manage stakeholders at all levels
• Good problem-solving skills.
• Analytical skills and attention to detail
• Strong oral and written communication skills