Manager, Product Development and Commercialization at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Lead the development and implementation of innovative banking products and value propositions in own area that address customer needs and market opportunities.
• Manage the full product lifecycle, including concept development, business case preparation, pilot testing, launch, and post-launch evaluation.
• Collaborate with key stakeholders (Digital Banking, Marketing, Operations, Risk, Finance, and IT) to ensure timely and successful product rollout.
• Drive commercialization strategies to enhance product uptake, profitability, and market share.
• Develop and maintain detailed product documentation, including product manuals, processes, and pricing models.
• Monitor product performance and customer feedback to identify areas for improvement and enhancement.
• Conduct competitor and market analysis to ensure the bank’s offerings remain competitive and innovative.
• Support the creation of go-to-market plans, promotional materials, and staff training to ensure effective product positioning and understanding.
• Ensure all new products comply with internal policies, risk frameworks, and regulatory requirements.
• Provide insights and recommendations to senior management on product performance, market trends, and emerging opportunities.
• Work closely with Finance and Strategy teams to ensure product profitability and alignment with the bank’s financial goals.
• Champion a culture of innovation, customer-centric design, and continuous improvement within the Products Department.

Academic & Professional

• Education     Bachelors Degree    Degree    ES
• Professional Qualifications    Product development    ES
• Masters Degree    -    AA

Experience

Total Minimum No of Years Experience Required

• 5 years

Detail    Minimum No of Years    Need Type

• Product development    3    ES
• Project management    3    ES
• Banking Operations    2    ES
• Sales/Marketing    2    DE