Vacancies at I&M Bank

Job Summary:

The incumbent will be responsible for providing administrative support to Workplace Banking Schemes through invoicing, reconciliations, portfolio management and early debt collection management.

Key responsibilities:

 The Incumbent will report to the Workplace Banking Lead and will be responsible for:

• Timely and accurate preparation of schedules for invoicing and submitting the same to scheme companies.
• Following up on the invoices to employers to ensure 100% adoption.
• Thorough real time reconciliation of schedules to determine dropped/under-booked loans and engaging with employers on cause or reinstatement.
• Timely preparation of reports of dropped loans and determining the route cause for dropped loans with a view of taking corrective measures.
• Monitoring and following up of payments due from schemes, facilitating application of the funds and subsequent reconciliation.
• Maintaining a monthly tracker of loan repayment funds receipt and application.
• Preparing a monthly report on invoice adoption.
• Executing rollovers or restructures for qualifying Check off loans to stop further regression.
• Facilitation of refunds/misrouted funds to the employer and other payments to ensure a nil balance GL suspense.
• Reconciling schedules for salary processing for Government of Kenya.
• Responsible for stop orders issuance for schemes as a risk control officer.
• Following up on payments of existing customers who migrate to employers with no existing Memorandum of Understanding with the bank for continued remittance.
• Ownership and follow through for resolution of customers who have disputed deductions.
• Maintaining excellent Relationships to with all the scheme companies.
• In liaison with WPB RM, ensure good performance of allocated portfolio in terms on Portfolio at Risk and Non-Performing Loans.
• Monitoring of allocated portfolio to curb and cure any arrears and early vintages in good time.
• Identify and document any risk associated with allocated portfolio and raise concerns with the team leader with a view of mitigating the risk.
• Responsible for reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Takes primary responsibility for managing and minimizing the inherent and potential Risks
• Embracing a culture of Pamoja, support for each other and commitment to the branch and the Bank goals and aspirations

Qualifications and Competencies

• Bachelor’s degree from a recognized institution
• Minimum of 1 years working experience in the Banking Industry; with relevant experience in portfolio management, scheme loan administration duties and risk management.
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Able to apply financial knowledge and skills to achieve business goals.
• Able to identify and minimize potential and inherent risks.
• Proficient in the use of Banking and office management systems, Advanced excel knowledge a must with demonstrated experience in dealing with large data.
• Focused and able to spot business opportunities
• Building networks and maintaining strong relationships
• Has passion and drive to achieve results under difficult circumstances.
• Strong interpersonal skills to manage stakeholders at all levels
• Good problem-solving skills.
• Analytical skills and attention to detail
• Strong oral and written communication skills

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Job Summary:

We are seeking a detail-oriented and proactive professional to provide verification and administrative support to our Workplace Banking Schemes. The role will be  responsible for processing monthly loan repayments, reconciling loan book balances against received payments, verifying invoices, and preparing arrears reports. The successful candidate will also ensure timely and accurate recovery uploads, while upholding compliance and safeguarding the integrity of the loan portfolio to support effective business decision-making.

Key responsibilities:

The Incumbent will report to the Workplace Banking Lead and will be responsible for:

• Ensuring timely and accurate processing of monthly loan repayment schedules and funds application.
• Performing real-time reconciliation of repayment schedules to identify dropped or under-booked loans, and engaging Scheme Loan Administration Officers for corrective action.
• Preparing timely reports on dropped loans, establishing root causes, and escalating for recovery in collaboration with the Early Recoveries team.
• Monitoring and following up on payments due from scheme companies, maintaining a monthly tracker of receipts and applications, and ensuring prompt reconciliation.
• Escalating first-installment defaults to the Manager for timely intervention to caution early arrears.
• Executing rollovers, restructures, and re-ages for qualifying check-off loans to prevent regression.
• Overseeing Workplace Banking General Ledger (WPB GL) reconciliations to ensure accuracy and completeness.
• Facilitating refunds, correction of misrouted funds, and other payments to maintain a nil balance in General Ledger suspense accounts.
• Reconciling schedules for salary processing for the Government of Kenya.
• Following up payments from existing customers who migrate to employers without a Memorandum of Understanding (MoU) to ensure continued remittance.
• Ownership and follow through for resolution of customers who have disputed deductions and other queries relating to Scheme Loan administration.
• Working closely with Workplace Banking Relationship Managers and Scheme Loan Administration Officers to ensure strong portfolio performance, with close monitoring of portfolio at risk (PAR) and non-performing assets (NPA).
• Assisting in verifying invoices, booking templates, refunds, and reconciliations submitted by Scheme Loan Administration Officers.
• Monitoring disbursement reports to identify loans not progressed for invoicing, ensuring timely resolution of risks arising from delayed clearance letters.
• Identifying and escalating risks associated with the allocated portfolio, recommending mitigation actions to the Manager for further action.
• Conducting routine checks of loan applications to detect anomalies and ensuring compliance.
• Holding bi-weekly portfolio health review meetings with Relationship Managers and Scheme Loan Officers to highlight risks and recommending interventions.
• Report potential and actual money laundering risks, including suspicious transactions, in line with AML policies and procedures.
• Taking primary responsibility for identifying, managing, and minimizing inherent and potential risks.
• Demonstrating commitment to the Bank’s Pamoja culture by fostering teamwork, supporting colleagues, and contributing to branch and Bank goals.

Qualifications and Competencies

• Bachelor’s degree from a recognized institution.
• Minimum of 3 years’ experience in the Banking Industry, with solid exposure to product knowledge, portfolio management, scheme loan administration, and risk management.
• Strong understanding of the Banking Act and the regulatory framework governing the financial services industry.
• Demonstrated ability to apply financial knowledge and analytical skills to drive business goals.
• Proven capability in identifying, assessing, and mitigating potential and inherent risks.
• Proficiency in banking systems and office management tools, with advanced Excel expertise and hands-on experience handling large datasets.
• Commercial awareness with the ability to spot and capitalize on business opportunities.
• Strong relationship-building skills, with the ability to establish and maintain effective professional networks.
• High level of resilience, passion, and drive to deliver results in dynamic and challenging environments.
• Excellent interpersonal skills with the ability to engage stakeholders at all levels.
• Strong problem-solving and decision-making skills.
• Keen attention to detail with strong analytical capabilities.
• Exceptional oral and written communication skills.

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Purpose:

• The role will be responsible for selling the bank’s products, meeting customer needs, identifying leads and follow up, building relationships and interacting directly with customers throughout all phases of the sales process.  

Key Responsibilities/Accountabilities

The Incumbent will report to the Team-leader Sales and will be responsible for:

• Marketing and selling of banks products and services to potential customers
• Contacting leads and setting up appointments to present bank products.
• Assisting the clients in completing forms and submitting them for processing to the various branches.
• Attending activations, door to doors and marketing activities that are organised to promote and sell I&M products.
• Compiling regular sales reports specifying the number of sales made on daily, weekly, monthly sales quotas.
• Efficient follow up on leads and consistent communication with customers to curb client complain and maintain customer satisfaction.
• Cross selling to existing clientele

 Person specifications

• Diploma/Degree in a business-related field
• Relevant work experience as a Sales Representative
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation and strong communication skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback.
• Ability to deliver excellent customer experience to ensure sustainable organic growth of ETB / NTB customers.