Secretary at Salaries and Remuneration Commission

Job Purpose

This position is responsible for providing secretarial and administrative support to ensure efficient and effective service delivery.

Key Responsibilities/ Duties / Tasks

Operational Responsibilities / Tasks

• Oversee administrative and logistical matters to ensure seamless flow of the Commission’s activities;
• Avail office stationery;
• Manage e-office for effective research and processing of information;
• Utilizing office equipment;
• Attend to internal clients and ensure they are satisfactorily served;
• Handle both outgoing and incoming calls;
• Draft responses and correspondence under the guidance of supervisor;
• Safeguard office records, equipment and documents including classified materials;
• Safeguard the integrity and confidentiality of data;
• Maintain an up-to-date filing system in the office to facilitate ease of retrieval of documents;
• Prepare responses to routine correspondence to ensure timely feedback to the clients;
• Manage office protocol and etiquette;
• Set up meeting rooms with necessary stationery and equipment’s;
• Ensure refreshments are served accordingly;
• Ensure proper office layout, cleanliness and tidiness.
• Provide feedback to enhance business processes and initiate process improvement to achieve operational excellence; and
• Develop individual work plans, monitor own performance and seek requisite support to ensure delivery of agreed targets.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

• KNEC Diploma in Secretarial Studies from a recognized institution or its equivalent.
• Professional Qualifications / Membership to professional bodies: Certificate in Secretarial Management Course lasting not less than 4 weeks from a recognized institution or Public Relations & Customer Care Course.
• Previous relevant work experience required: Three (3) years of service in a comparable position from a reputable organization.

Functional Skills, Behavioral Competencies/Attributes:

• Meets the requirements of Chapter Six of the Constitution;
• Knowledge of relevant legislation;
• Knowledge in professional standards;
• Ability to identify customer needs, develop service standards and deliver service excellence;
• High level of integrity and Interpersonal skills;
• Ability to deliver results in a complex and dynamic environment;
• High level of attention to detail;
• Ability to work well with teams; and
• Ability to work with minimum supervision under strict deadlines.