Security Control Room Operator at Karen Country Club

Duties and Responsibilities:

• Operate and monitor all systems within the security control room in an efficient manner ensuring that all work is undertaken in compliance with security operating procedures.
• Liaise with the service providers and internal departments to ensure appropriate use of the security systems in place.
• Maintain/preserve all evidential records and witness statements to the standards acceptable in the rules of evidence.
• Record all events and actions taken in a clear, sequential, legible, and accurate manner in the occurrence book.
• Provide an efficient and courteous radio and telephone service while efficiently handling enquiries.
• Report equipment failure to the security shift in charge to maximize operations of the system.
• Work closely with the duty manager on security surveillance.
• Maintain a secure system for providing data in accordance with the laid down procedures.
• Timely provision of information required and monitor the CCTV system for any investigation, continuity, and admissibility of evidential material.
• Support the Chief Security Officer by providing/monitoring of the security systems maintenance as per the SLAs.
• Be aware and alert on matters health and safety in the Club.
• Conduct regular checks on all security personnel through CCTV Cameras to ensure they are alert and carrying out their duties efficiently and effectively.
• Control access to the control room from unauthorized persons.
• Assist in conducting investigations and prepare accompanying investigation reports for various cases.
• Surveillance of activities in the Club to ensure there is no infringement of Club security policies and procedures.
• Maintain peace and order within the premises while dealing with offenders, trespassers, or difficult persons.
• Constantly update the Chief Security Officer on all matters of security interest to the Club and the department.
• Conduct regular and periodical checks through all security surveillance systems.
• Attend meetings and in-service training as planned.

Required Skills and Qualifications

• Bachelor’s degree/diploma security management and legal studies/criminology.
• A minimum 2 years’ experience in a similar role preferably in the hospitality industry.
• Kenya Police/Military/NYS training.
• Membership to a professional body.
• Surveillance, safety, first aid and firefighting skills.
• Customer Centric with high level of professionalism.
• Excellent investigative and report writing skills.
• Strong written and verbal communication skills.
• Alert, agile and physically fit.
• Impeccable integrity levels.
• Strong eye for details.
• Problem-solving skills
• Ability to multitask.