Senior Business Process Analyst at Equity Bank Kenya

Reporting to Head: Business Process Innovation the successful candidate will be tasked to ensure that strategic and operational business problems are accurately framed, understood, in line with established business analysis and process management practices in order to ensure outcomes meet business requirements.

Key Result Areas:

• Customers Fairly and Compliance
  • Create and maintain productive relationships with internal and external clients by providing advice and assistance
  • Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
  • Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
  • Always build a positive image by exceeding client expectations
  • Always treat internal and external customers fairly
• Process Innovation.
  • Drafting process ideas to reduce costs and improve production rates
  • Designing and testing process upgrades and new process systems
  • Ensuring processes comply with regulatory, safety and quality standards
  • Performing process simulations and troubleshooting reported issues
  • Performing optimization tests.
  • Developing routines and best practices to ensure product and process quality
  • Developing standardized operating instructions for the changed processes
• Manage Changes.
  • Ensure a healthy working relationship between team and all other departments in terms of system functionality and business processes in the bank. Front and back-end and all processes in between need to be considered.
  • Ensure the processes and systems used adhere to Industry standards and compliance rules
  • Provide constant feedback on status of changes to be implemented
  • Ensure all changes are implemented on time and the operational impact has been assessed and properly catered for.
• Project Management.
  • Prepare programme schedules, design execution life cycles, identify and manage associated risks
  • Design the standards of quality assurance, review the test results and measure solution fit
  • Ensure all changes are signed off as per the timelines agreed with IT
  • Manage changes to be deployed and ensure that the relevant access has been allocated to the team to perform tests on the day of the deploy
• Establish Operational Excellence.
  • Conduct systems, processes, policies and procedures analysis and identify failure root causes and make necessary recommendations
  • Conduct risk analysis and make necessary recommendations
  • Review efficiencies of internal procedures and methodologies
• Business Change and Innovation.
  • Review existing systems, policies and procedures against legislative requirements and propose solutions
  • Conduct process analysis, design and propose reengineered process solutions
  • Research technologies and business concepts to support and enhance corporate strategy
  • Design technology and business process solutions
  •   Collaborate with other solution driven process owners as and when required in design and implementation
• Prioritization and Escalation.
  • Ensure that changes are communicated and prioritized within the business as well as the team
  • Attend prioritization meetings with IT and the business

 Critical Competencies:

• Analytical Skills
• Business Analysis Skills
• Business process re-engineering skills
• Process automation Skills
• Facilitation Skills
• Interactive and Interpersonal Skills
• Presentation Skills
• Attention to detail
• Problem solving orientation
• Business case development skills

  Additional Competencies:

• Proven work experience as a Process Engineer
• Detailed understanding of the BPMN 2.0 mapping and automation
• Detailed experience in the banking industry with emphasis on Digital Banking
• Detailed and proven experience in Agile development environment with specific familiarity with SCRUM
•  Familiarization with CBAP IIBA Program

Minimum Education

Bachelor’s Degree

Minimum Experience

5- 10 years’ experience in Process Reengineering and Automation

Behavioral Attributes:

• Strong organizational and planning skills
• Ability to articulate business impact of changes
• Strong strategic thinking with a practical mindset
• Results driven

If you meet the above requirements, please submit your application online.

Only shortlisted candidates will be contacted.