Senior Client service Consultant at Crystal Recruit

Our client in IT industry is looking for a Senior Client Service Consultant to Provide on-site support to clients and resolve any issues in the client's IT environment.

Roles

• Set-up and configure firewalls
• Troubleshoot any firewall issues
• Setup of servers as needed
• Assessments of server environments
• Perform server upgrades
• Rebuild and restore servers in the event of crashes
• Perform server maintenance, hardware and software setups and configurations
• Set up desktops for users and configure settings to the client's environment requirements
• Install and configure Windows applications
• Create backups and transfer data for existing users
• Troubleshoot hardware issues and run diagnostics and log tickets with vendors if necessary
• Perform database maintenance and Log files
• Create and maintain database backups
• Implement necessary technology and maintain virtual servers
• Maintain email servers
• Consistently manage own priorities to achieve all deliverables
• Follow any lawful and reasonable instruction from your manager
• Act as part of the team and always assist other members of the team to achieve common goals
• Consistently live and be an example of the Company values

Qualifications & requirements

• 3 - 5 years of experience working with MCSE, Office 365 and Azure
• 3 Years of server work experience
• 2 Years of desktop support experience
• ITIL Foundation
• MCSE certification
• Project management experience
• People-oriented and Relationship building skills
• Problem solving, Planning and foresight skills
• Great Communication skills both verbal and written
• Presentation skills
• Knowledge of reporting tools such as Marval, ConnectWise (advantageous)
• Knowledge of analytics tools
• Ability to process, analyses and translate data
• Advanced Microsoft Excel skills