Senior Field Effectiveness Manager at Living Goods

Purpose of role:

To assess and analyze field operations performance, processes, and systems; design and implement new initiatives and policies that drive impact and cut across various departments, and ensure effective implementation of new initiatives and policies across the Field Operations Team (FOT).

Key Responsibilities:

• Ensure teams deliver high-quality community health outcomes thanks to the full implementation of DESC

 Digitally Enabled

• Ensure the program teams have fully functional health & supervisor app workflows & dashboards through close coordination of the field and tech teams.
• Train field and county teams on the proper use of workflows and dashboards.

Equipped:

• Coordinate the provision, replacement, and tracking of phones for all programs.
• Ensure CHVs are in-stock through engagements of the county governments, and provision of drugs through LG where possible.

Supervised

• Ensure CHVs receive high-quality, impactful, and cost-efficient in-person or remote supervision.
• Train supervisors on high-quality supervision and on using data for decision-making and driving performance.

Compensated

• Ensure CHVs improve health outcomes through the design of impactful incentives.
• Ensure CHVs are paid on time by LG or by the Counties.
• Lead all programs specific innovations, and support innovations led by other departments (PSBI, remote learning).
• Systems support.
• Ensure workflows and dashboards from various programs are merged.
• Ensure the new ERP system is rolled out successfully to the Operations team first, and to the Kisumu and Isiolo teams next.
• Take the lead in the implementation of recommendations from internal/external audits as they relate to the Field Operations Team.
• Provide support and backup to RFMs and PMs with a resolution of impediments or delays at the HQ office.
• From participation in Community Health Manager (CHM) meetings and other fora, identify choke points to the effectiveness of field teams and champion the process of resolution of identified challenges.
• Support PMs/RFMs in the implementation of quarterly improvement plans (QIPs). Monitor follow-up actions & coordinate with the quality control (QC) team as necessary.
• Identify areas of learning, and in coordination with Field Operations Director select priority areas to investigate, learn from and report on.
• As per the agreed-upon quarterly review and plan, champion implementation of remedial actions.
• Convene regular meetings of the various departments that support and intersect with field operations. Document actions required as an outcome of those meetings, obtain SLT endorsement, and champion implementation.
• Compile input from FOT for the monthly reports and share with DCD for eventual submission to the global communications team.
• Work with the Field Operations Director to respond to requests for information received from various funders.

Qualifications & Experience Required

Qualifications:

• Bachelor’s degree in Business Administration, Public Health, or a related field.

Experience:

• Minimum of ten (10) years of relevant experience with three (3) years managerial level.

Competencies & Attributes:

• Thinks several steps ahead to anticipate likely outcomes and decide on the best course of action.
• Clearly understands operational strategy and objectives and linkages to organizational strategy.
• Manages programs/projects to ensure all team members are fully deployed and skills are matched to the project requirements.
• Strong management orientation and high levels of integrity.
• Ability to communicate both inside and outside the organization and make formal presentations.