Jobs at Living Goods

Purpose of role:

To offer overall technical guidance in RMNCH, HIV/AIDS, and Malaria intervention areas and lead the process of capacity building on the same for staff and CHV. To ensure that LG is aligned to national and international health policy documents while building networks with key Ministry of Health officials to ensure inclusivity and participation of LG.

Key Responsibilities:

Technical support

• Define the technical direction for LGK and guide the implementation.
• Provide health-related technical expertise on research activities within LG.
• Use data to provide technical guidance in improving the quality of health services delivery by community health workers.
• Oversees continuous quality improvement of service delivery with adherence to clinical protocols.
• Training: Oversee development and revision of all key training, job aids, and other diagnostic tools, ensuring they comply with the Ministry of Health, and relevant global health standards and best practice.
• Provide technical advice on new and/or innovative approaches to service delivery models.
• Provide technical advice to the business development team to facilitate the development of high-quality grant proposals.
• Contribute to the development of LG policies, guidelines, and strategic plans.

Team management

• Manage, supervise, and build a high-performing team to ensure effective delivery of the LG strategic plan.
• Coach and mentor, mid-level managers to build their capacity to effectively manage their team members.
• Identify opportunities for growth for members of the health team and support career planning across the team - Lead the recruitment of exceptional talent for my team and support their integration into the LG team.
• Provide project management oversight to selected projects and initiatives.

Advocacy externally

• Build key networks with the National government/Ministry of health officials, and stakeholders (donors and implementing partners) and participate in their forums to influence national policy for community health service delivery.
• As an advocate for community health services represents Living Goods at technical and other fora including national level technical working groups and conferences and manages relationships between LG and other stakeholders.
• Engage implementing partners, donors, and other stakeholders during partnership engagements and donor visits to Living Goods.

Qualifications & Experience Required

Qualifications:

• Degree in Medicine/ Public Health with clinical / research experience.

Experience

• Minimum of ten (10) years of relevant experience with three (3) years managerial level.
• Experience in Public Health, Community Health, or a related field is an added advantage.

Competencies & Attributes:

• Ability to analyze, comprehend, and articulate the operational goals and strategic plan of the organization to guide decision-making.
• Leads the development of an operational plan contributing to longer-term organizational strategy.
• Provides leadership ineffective management and stewardship of programs/business units.
• Interpersonal and leadership skills and high levels of integrity.
• Builds commitment through collaboration, consultation, and consideration of the stakeholders and the teams.

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Purpose of role:

To assess and analyze field operations performance, processes, and systems; design and implement new initiatives and policies that drive impact and cut across various departments, and ensure effective implementation of new initiatives and policies across the Field Operations Team (FOT).

Key Responsibilities:

• Ensure teams deliver high-quality community health outcomes thanks to the full implementation of DESC

 Digitally Enabled

• Ensure the program teams have fully functional health & supervisor app workflows & dashboards through close coordination of the field and tech teams.
• Train field and county teams on the proper use of workflows and dashboards.

Equipped:

• Coordinate the provision, replacement, and tracking of phones for all programs.
• Ensure CHVs are in-stock through engagements of the county governments, and provision of drugs through LG where possible.

Supervised

• Ensure CHVs receive high-quality, impactful, and cost-efficient in-person or remote supervision.
• Train supervisors on high-quality supervision and on using data for decision-making and driving performance.

Compensated

• Ensure CHVs improve health outcomes through the design of impactful incentives.
• Ensure CHVs are paid on time by LG or by the Counties.
• Lead all programs specific innovations, and support innovations led by other departments (PSBI, remote learning).
• Systems support.
• Ensure workflows and dashboards from various programs are merged.
• Ensure the new ERP system is rolled out successfully to the Operations team first, and to the Kisumu and Isiolo teams next.
• Take the lead in the implementation of recommendations from internal/external audits as they relate to the Field Operations Team.
• Provide support and backup to RFMs and PMs with a resolution of impediments or delays at the HQ office.
• From participation in Community Health Manager (CHM) meetings and other fora, identify choke points to the effectiveness of field teams and champion the process of resolution of identified challenges.
• Support PMs/RFMs in the implementation of quarterly improvement plans (QIPs). Monitor follow-up actions & coordinate with the quality control (QC) team as necessary.
• Identify areas of learning, and in coordination with Field Operations Director select priority areas to investigate, learn from and report on.
• As per the agreed-upon quarterly review and plan, champion implementation of remedial actions.
• Convene regular meetings of the various departments that support and intersect with field operations. Document actions required as an outcome of those meetings, obtain SLT endorsement, and champion implementation.
• Compile input from FOT for the monthly reports and share with DCD for eventual submission to the global communications team.
• Work with the Field Operations Director to respond to requests for information received from various funders.

Qualifications & Experience Required

Qualifications:

• Bachelor’s degree in Business Administration, Public Health, or a related field.

Experience:

• Minimum of ten (10) years of relevant experience with three (3) years managerial level.

Competencies & Attributes:

• Thinks several steps ahead to anticipate likely outcomes and decide on the best course of action.
• Clearly understands operational strategy and objectives and linkages to organizational strategy.
• Manages programs/projects to ensure all team members are fully deployed and skills are matched to the project requirements.
• Strong management orientation and high levels of integrity.
• Ability to communicate both inside and outside the organization and make formal presentations.

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You will play a key role in helping to distill, message and position the complex community health work that Living Goods and its partners engage in for diverse audiences in support of fundraising, advocacy, thought leadership and government adoption of best practices. You’ll draw on your background with nonprofits or African governments to craft a wide range of print and electronic publication materials that effectively elucidate our work and partnerships with others in our quarterly stakeholder reports, blogs, case studies, fact sheets, articles, and more. Importantly, with the support of others in the comms department, you will personally serve as the lead for outreach across all of Living Goods’ communications platforms. You’ll collaborate closely with key internal and external stakeholders to finalize, calendar out and measure the impact of strategic content for key audiences, and will lead regular posting on social media, website updates, and the development of monthly e-newsletters.

• Messaging Master. In close coordination with the Communications Director, you will play a key role helping to develop and roll out key messages and talking points, updating core website content as our new strategic plan progresses, and supporting global staff with training on messaging.
• Writer Extraordinaire. Working with a high degree of autonomy, you’ll support departments across Living Goods to create and aggregate strategic communications materials that provide key audiences with timely and accessible information about our work in existing and new countries and advocacy priorities.  This includes but is not limited to translating technical reports into more accessible pieces for varying audiences, and developing content for quarterly stakeholder reports, case studies, newsletters, blogs, external advocacy campaigns, and more. We seek a French speaker, as some of our new country work is in Francophone Africa.
• Develop and Execute Outreach Strategy. With the support of our communications managers in Kenya and Uganda, you will devise and execute a strategic outreach plan for all of Living Goods’ electronic communications platforms. This includes balancing the supply and demand for content development along with a strategic outreach schedule that maximizes key inflection points.
• Lead on Social and digital. You will serve as the primary voice for Living Goods’ social media platforms, regularly update our WordPress website site with the latest content and serve as the editor of monthly internal and external e-newsletters. You will also develop concrete measurement goals and analytics to ensure the elevation of our strategic goals, while gathering insights that will inform priorities for future content creation.
• Build the brand.  Through videos, blogs, photographs, stories, infographics, policy briefs and presentations, you will work with others on the communications team and external consultants to support the development of graphics for social media, updating fact sheets and reports, and engaging in basic video editing.
• Promote us.  Through global health conferences and other events, you will help develop tools, graphics and materials to promote Living Goods, ensure our robust participation in virtual campaigns, and identify events to showcase our work.

Your background

• Write well and speak simply.   You can distill a complex impact evaluation into key messages and a dense donor update into a readable report.  You can take the rough points of a success story and weave them together into a compelling narrative. You know how to hook people’s attention and tell a good story. You have a love of good grammar and strong attention to detail.
• Communication credentials You have 6+ years of experience in communications roles – ideally a combination of nonprofit and private sector – in growing organizations.  You’ve worked in multiple disciplines, like web, content, social media, and public relations. You have 1-2 years of experience working on international development issues, and ideally some expertise communicating about public health, and issues in sub-Saharan Africa. You have a strong design sense and expert-level skills in Word and PowerPoint. If you have expertise with the Adobe Creative Suite (especially InDesign and Photoshop), Mailchimp and basic video editing skills it’s a big plus—but you will definitely need the willingness to learn. You must be comfortable writing for Twitter and other social media forums in ways that optimally target influencers and key inflection points.
• Create a solid, measurable plan. You have created communications strategies and outreach plans that align strategic, operations and advocacy teams and provide a comprehensive path to achieving our goals. You understand web and social media analytics and can use them to drive insights.
• You speak and read French and are culturally adaptable. We’re expanding in West Africa and so seek someone with solid French skills to support documentation and outreach about those efforts. We value diversity, equity and inclusion, and welcome people from different cultures and sectors: the private sector, social entrepreneurial sector, nonprofit sector, government and public health community.
• Team player.  You play well with others enjoy seeing the impact of our work as a team. A good sense of humor and easygoing personality is essential.  We have a great team spirit and love to laugh.
• Multitasker.  You’re able to juggle multiple tasks at once while ‘keeping calm and carrying on.’  You think strategically, handle ambiguity and work well in a multicultural environment.

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This role will primarily be responsible for bi/multilateral donor relationships and funding opportunities in  Kenya. Still, it will also play an interface role in supporting the philanthropic fundraising teams based in Washington, DC, and San Francisco. This position will be a vital member of the  Kenya country team, will stay abreast of all things Kenya, help the rest of the BD team track down information, connect the right people internally and externally, and strengthen BD’s ability to compellingly pitch LG’s  Kenya work via improved real-time communication and collaboration.  

We are looking for someone who wants to pour their heart and soul into helping us identify and secure funds, primarily from bilateral and multilateral donors such as USAID, GAVI, Global Fund, FCDO, etc., but also from Africa-based foundations and corporations. This role will also work with our program team to identify and execute opportunities to embrace traditional and non-traditional resource mobilization strategies (co-finance and other innovative financing) to support the organizational revenue/income growth plan and the sector at large, including leveraging resources from others (national government, implementing partners, etc.)

We want self-starters who are excited to work in a growing organization, can write well, and have fun.

Key Responsibilities

• BD Strategy: You will contribute to developing and implementing the Bi/Multi-strategy working closely with the BD Deputy Director to advance  Kenya's strategic goals and grow our revenue, profile, and influence.  You will also direct all fundraising efforts at the country level and monitor the progress of country fundraising plans and priorities. You will help ensure donor perspectives and learnings are informing Living Goods work. 
• Secure new business:  This position will have a significant focus on bringing in new & diverse donors to Living Goods. You will help the management to actively identify and monitor funding and partnership opportunities systematically and conduct pipeline forecasting and donor surveillance to track the release of procurements.You will lead concept notes/proposal development, help assemble proposal development teams, and provide effective coordination to ensure the submission of high-quality concept notes and proposals aligned with the organization’s strategic priorities. You will work with top-tier donors to influence and co-create opportunities to mobilize resources to support Living Goods and the Government of  Kenya, to increase Community Health funding for government-led programming.
• Strategic stakeholder engagement: You are responsible for identifying and pursuing strategic opportunities to engage, coordinate, and partner with key stakeholders at the country level to facilitate technical program exchanges, influence policy and thinking, and identify critical areas of potential cooperation, including program funding. Working collaboratively within the Partnership, Advocacy, and Communications team, you will work closely with the Senior Manager, Partnerships, and Stakeholder Engagement to cultivate, maintain and grow existing relationships. You will help monitor and track stakeholder priorities and new trends in the field.
• Raise our profile. You will raise awareness about Living Goods by cultivating relationships with  Kenya based NGO’s/implementing partners and bilateral/multilateral donors. You will identify strategic speaking opportunities and represent Living Goods at donor events and global health meetings and conferences to raise LG’s brand and influence in the country, amplifying our unique value proposition in the country.  You will spend a lot of your time away from your desk or virtually getting some face time with key stakeholders in our business, establishing Living Goods as a Thought Leader in Community Health. 
• Capacity building: Provide guidance and oversight on capacity assessments to staff and partners working with donor funding in the country.
• Home systems: You will document and implement business processes, procedures, and templates to improve the workflow of the business development team.
• Motivate & organize people: Each proposal effort you lead is a chamber orchestra comprised of external partners and internal colleagues. You will serve as the conductor of each orchestra – leading discussions on strategy, creating buy-in around responsibilities and timelines, and guiding players at every step in the proposal process. You will also get our senior management excited about being part of the fundraising process, providing regular updates on our donor and partner priorities, and supporting them to always be eyes and ears for business development.

Your Background

• International NGO experience: You have experience working in global health or international development organizations.  You have traveled extensively or lived in a developing country. 
• Business development experience: You have 7+ years of experience, at least five years related to developing grant proposals for bi/multilateral funding.  You know the world of USAID and donor agencies like FCDO, the Global Fund, GAVI, and large foundations.  You are well versed in US government funding mechanisms and procedures.
• Strong writing skills: You have experience drafting successful funding proposals.  You can write thoroughly yet simply about complex topics.  You have a sharp eye and can write about broad themes and minute details.
• Collaborative spirit: We want someone who actively listens and communicates.   You connect easily with their team and gain their trust and respect.  Someone who can work well across departments -- with executive team members, country representatives, and organizational peers.
• Resourcefulness: You can identify and recruit partners for projects during proposal development. When presented with problems, you know where to go to find answers.
• Project management skills: You can scope and track potential opportunities, organize proposal calendars, develop collaborative timelines and execute action plans.
• Team player: You play well with others and enjoy seeing the impact of our work as a team.
• Multitasks: You can juggle multiple tasks at once while ‘staying calm and carrying on.’  You think strategically, handle ambiguity and work well in a multicultural environment.

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This role is working hand in hand with LG digital country teams, the global tech team governments, and partners and ensures that digitally-enabled performance management opportunities are met.  

Roles and Responsibilities

Technical Assistance     

• Develop standardized toolkits for country teams to use to support digital health program delivery.
• Provide technical support to country teams through the solution development process, project management backstopping, stakeholder and vendors management (along with partnerships and product manager).
• Advise project leads on budgets, and resource planning for the digital health components and overall project execution.
• Collaborate with country tech leads to build systems and processes that ensure robust support of technology implemented and reinforce SOPs established for organizational effectiveness.
• Develop assessment criteria and success frameworks for digital health programs for country teams to be guided by.
• Provide support to country teams in the evolution of the technology solution in collaboration with the country tech leads, product managers ensuring proper change management and alignment with organizational strategy.
• Cross-functional collaboration and project management support and able to collaborate with various functional partners to source data, define objectives, probe/ask questions, drive alignment.
• Catalyze cross learnings within the organization’s digital health programs and teams, and develop methods to document learnings and generate thoughtful discussion and insights to inform continuous improvement of processes, systems, and tools internally as well generate materials for external thought leadership and advocacy.
• Identify learning and training opportunities for country teams that can be developed, packaged, and disseminated through engaging formats to continuous upskilling of digital health teams.

Advocacy and BD           

• Contribute to the organization's digital health advocacy goals through panels, blogs, videos based on learnings from LG’s digital health programs.
• Provide subject matter input to BD for proposal development stages for digital health opportunities and identify new partnership opportunities in digital health to add value to existing digital health global vision and programs.
• Contributing to policy guidance as it relates to digital health with global, regional, and country-level digital health working groups and networks.
• Lead training and build the capacity of advocacy and business development teams to understand the digital health ecosystem to empower them to succeed in achieving their respective team missions.
• Coordinate with communications staff on the production and dissemination of promotional materials and handle digital health and innovation public relations events.

Shared Services

• As a member of a shared services team, you may be required to fill in capacity gaps in different parts of the Global Digital Health team such as providing strategic support to digital health stakeholder engagement strategy, global digital health vision, and support on strategic initiatives.

Skills and Competencies

• Deep understanding of evolving digital health and community health landscape in Africa, including opportunity and challenges and commonly adopted digital health global goods used in low resource settings.
• Influencing skills - Brings people along in an organized and engaging manner, maintains dialogue on work and results. Agility and ease to deal with ambiguity. Is energized by ambiguity and tough challenges.
• Service-oriented leadership and teamwork approach to support across business teams and diverse partners to deliver optimal solutions that meet organization and partner objectives.
• Relationship Management- Strong interpersonal skills that establish and maintain rapport with diverse audiences, and comfortable managing different interests to achieve overall alignment for program objectives and organizational big wins.
• Excellent communications skills, both orally and written project updates to external and internal stakeholder meetings using PowerPoint.
• Skilled in change management and management of stakeholders within change management.

Minimum Qualifications 

• Master’s degree in Information Technology, Public Health/Digital Health, Global Health, or related field.
• 7 to 9 years experience in project management and implementation of national scale digital health solutions, including expert knowledge of project management tools.
• Experience providing technical assistance on digital transformation programs or digital health programs to government, donors, and/or implementing partners.
• Experience in adhering to and driving teams to adhere to agile software development lifecycles and adoption of agile methodologies, processes, and tools as part of the project management approach.
• Experience working with technology teams to ensure design and solution architecture outputs meet the business requirements. 
• French fluency added a bonus.

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You have deep research technical experience and have a well-developed network of research colleagues and collaborators. You are intellectually curious, learning oriented and collaborative. You are motivated to produce high-quality research, evidence and insights that will drive impact deepening and advocacy.  You enjoy being challenged and delivering excellence to colleagues and partners.

Research Project Management

• Manage priority internal and external research projects from end to end including developing the evaluation strategy, drafting RFPs, identifying and contracting research partners (where appropriate), project management and oversight, data anlaysis report writing, dissemination, and ensuring translation of evidence and insights for program improvement and advocacy.
• Provide technical guidance/management to other LG and partner staff to adhere to research systems/processes/protocols to ensure high-quality research design, implementation, and analysis.
• Conduct analysis of internal program data and external evaluation data to answer priority learning questions or develop key evidence and insights for advocacy.

External Research Partnerships & Business Development

• Expand and deepen strategic global research partnerships
• Identify Principal Investigators and high-quality research partners for collaboration on specific projects.  
• Package up key evidence, learning and insight to share externally for advocacy, thought leadership and business development.
• Represent the organization externally with government partners, academia, funders
• Lead the technical input on evaluation and research sections of funding proposals.
• Partner with the business development team to identify specific opportunities for research funding aligned with the strategy.
• Participate in relevant external coalitions and technical working groups

Knowledge Pieces and Publications

• Publish key research, analysis, evidence and insights in peer-reviewed journals.
• Write knowledge pieces including blogs, policy briefs, and other articles to drive LG thought leadership, fundraising and advocacy goals.

Professional development & capacity-building

• Provide technical mentorship and capacity building across staff in research design, management and dissemination.
• Share relevant literature and research with team to enable and encourage evidence-informed decision making.

Administrative/Other

• Contribute to Global Program Team and country-level research strategy, annual planning and  budgeting.
• Lead or participate in internal and external steering committees and technical working groups as assigned and appropriate.

Minimum Qualifications

• Masters degree in public health, epidemiology, biostatistics, health economics, health systems strengthening, health policy with quantitative research specialization
• Demonstrated research technical experience with 7-9 years of total work experience with ideally 1-3 years at managerial level

Skills and Competencies:

• Excellent research & analytical technical expertise including in Epidemiology, bio-statistics, health economics, health systems research, quantitative & qualitative methods, survey design and management, data management,
• Experience managing multiple research projects from end to end with a high degree of quality and excellence. 
• Strategic thinking and analysis, ability to synthesize and interpret evidence and data into relevant, strategic recommendations
• Track record of packing up evidence and insights into high quality knowledge and learning outputs, policy briefs, peer-reviewed publications etc.
• Ability to foster research collaboration internally and externally across an established personal network of research colleagues. 
• Experience in team management, technical capacity building and mentorship.
• Excellent written, verbal and inter-personal communication skills. Demonstrated ability to communicate and engage effectively with a range of stakeholders including team members, external partners, funders and government partners.
• Strong interpersonal skills including cultural sensitivity. Experience working cross-functionally across teams