Senior ICT Officer at Federation Of Kenya Employers

SENIOR ICT OFFICER – SICT/04/2022

Reporting to the ICT Manager, the job holder will be responsible for providing professional, technical, and operational support to FKE’S ICT systems, infrastructure, and services.

KEY RESPONSIBILITIES

• Offer ICT Technical support to implementation of FKE digitization projects, train users, deploy the systems, monitor progress and resolve arising challenges in liaison with the service providers
• Supporting the ICT manager to continuously assess FKE ICT technologies, scan ICT solutions in the market and provide recommendations on latest technologies to enhance service delivery to FKE teams and members
• Undertake projects, as directed, that may include deploying systems, researching new technology or developing efficient and effective solutions
• Contribute to development of ICT strategies, plans, policies and guidelines for the organisation
• Optimization of FKE ICT resources, mitigating ICT risks and perform regular security monitoring to identify any possible intrusions.
• Train and provide support to users on effective and efficient use of ICT facilities within the headquarters and in the branches.
• Perform routine and non-routine ICT systems administration tasks to ensure continuous availability of network and database systems to HQ and branch offices.
• Provide ICT support to FKE virtual meetings, trainings and webinars
• Manage ICT contracts and relationships with service providers on ICT projects to ensure efficiency in delivery and attainment of desired outcomes for the organisation
• Perform routine backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
• Install/ configure, and perform maintenance of software and network infrastructure
• Undertake software applications development and web design, updates, upgrades, quality assurance for the Federation and ensuring there is continuity of developed systems
• Test and evaluate new equipment and systems with precision then report to the ICT Manager on the operation and performance of deployed systems
• Server management, service desk management and website management
• Complete and maintain all relevant systems documentation and administration paperwork
• Resolve ICT problems without delay and implement measures to prevent recurrence
• Preparing reports, documenting incidents, and escalating as required.

QUALIFICATIONS AND EXPERIENCE

• A Bachelor’s degree in Computer Science, Information Technology (IT) or equivalent qualifications
• Relevant Professional Certifications in ICT, database administration, Microsoft applications or project management. These may include but not limited to CCNA, N+, Microsoft Certified IT Professional (MCITP), A+, ITIL among others.
• Membership of a relevant professional body
• Atleast 6 years working experience in a busy environment

KEY SKILLS, COMPETENCIES AND DESIRED ATTRIBUTES

• Creative, Innovative and excited by new Technology
• Proficiency in Computers and digitally savvy
• A self-starter, fast learner with a positive attitude
• Analytical and organizational skills
• Strong oral communication and writing skills
• Ethical, trustworthy character