Senior IT Assistant at United Nations High Commissioner for Refugees (UNHCR)

Duties

• Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
• Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem¿to prevent faults occurring.
• Carry out missions for new installations and routine maintenance tours of ICT equipment. 
• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
• Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
• Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
• Add and remove users from the Networks.
• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
• Draft mails and memoranda on ICT matters.
• Assist in the drafting of technical documentation on radio equipment operating procedures
• Certify invoices and delivery notes and pass for payment.
• Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
• Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
• Carry out administrative duties, within the area of competence as assigned.
• To decide on appropriate resolution to incidents.
• Escalating incidents where they cannot be resolved at the office level
• Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience

• Years of Experience / Degree Level
• For G52 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

\Certificates and/or Licenses 

• Telecommunication  Information Technology.
• (Certificates and Licenses marked with an asterisk* are essential) 

Relevant Job Experience
Essential

• Relevant experience in the ICT field.

Desirable

• Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.