Senior IT & Systems Engineer (Power Platform & AI Integration Lead) at West Indian Ocean Cable Company (WIOCC)

Job Objective

Drive the design, development, integration and maintenance of intelligent business applications using Microsoft Power Platform and Copilot AI. This role focuses on streamlining business processes, automating workflows and integrating AI capabilities to improve customer service, network performance and operational efficiency – while upholding high standards of security and compliance.

Key Duties & Responsibilities

• Serves as a critical enabler for the organisation’s AI journey, using Power Platform as a practical launchpad for identifying and prototyping automation and AI use cases
• Continuously explore emerging AI tools and Copilot integrations to inform scalable enterprise AI strategies
• Plays a transitional role between low-code automation and advanced AI integration, helping the organisation move from operational improvements to intelligent systems
• Design, develop and deploy solutions using Microsoft Power Platform, including Power Apps, Power Automate, Power BI and Dataverse.
• Integrate Azure AI capabilities into business workflows, enhancing automation and user experience
• Collaborate with business units to identify automation opportunities and translate them into scalable Power Platform solutions
• Customise and extend Microsoft 365 services using PowerShell, Graph APIs, and SharePoint integrations
• Build dashboards and reporting tools in Power BI to deliver actionable insights across departments
• Ensure proper versioning, documentation and maintenance of Power Platform solutions
• Implement governance best practices, including role-based access, auditing and environment management
• Support the development and fine-tuning of LLMs or prompt-based Copilot interactions tailored to business needs
• Works closely with leadership and IT to evaluate and shape the organisation’s broader AI roadmap, based on practical findings and iterative deployments
• Bridges tactical implementation with strategic vision – translating experiments into insights that can guide enterprise-wide AI adoption
• Maintain compliance with data privacy and telecom industry regulations through strong security and governance practices
• Collaborate with the IT and Security teams to align cloud deployments and AI implementations with company standards
• Engage with external partners and vendors to enhance solution capabilities where needed
• Provide technical guidance, documentation and training to internal teams to support adoption and usage

Minimum Qualifications 

• Bachelor’s degree in Computer Science, Information Technology, or a related field from a recognised university
• 4+ years of experience with Microsoft Power Platform, including Power Apps and Power Automate
• Demonstrated experience with Azure AI, LLMs, and open-source foundation models
• 3+ years of hands-on experience developing full-stack solutions using APIs, REST APIs, M365 Graph APIs, and PowerShell scripting
• 2+ years of experience with Microsoft 365 product suite and automation solutions
• Hands-on experience with Azure Machine Learning Studio and Azure Cognitive Search
• Familiarity with Prompt Engineering and LLM fine-tuning

Experience & Skills

• Strong understanding of AI governance, responsible AI practices, and foundational concepts such as model interpretability and data privacy
• Demonstrated experience in designing and implementing AI/automation solutions, particularly within Microsoft Power Platform and Microsoft 365 environments
• Ability to translate practical use cases into AI adoption strategies, contributing to enterprise AI roadmaps and digital transformation goals
• Proven capability in cross-functional collaboration, working effectively with technical, business, and leadership teams to deliver value-driven solutions
• Skilled in decision-making, problem-solving, and stakeholder communication, especially in fast-paced or exploratory environments
• Familiarity with RPA tools, low-code platforms, and their integration into business processes
• Knowledge of network automation, AI-driven operations, or AI-enhanced cybersecurity in telecom is a plus

Attributes

• Client focused, relationship builder
• Integrity, honesty with high ethical standards
• Boundless, passionate and flexible
• Personnel excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Excellent English written and verbal communication skills
• Passion for technology and innovation
• Ability to work under pressure, multi-task and think creatively
• Efficient time management, fast learner in a fast-paced dynamic environment
• Willing to mentor, coach and train others