Senior Manager - Card Issuing at KCB Bank Kenya

Key Responsibilities

• Development and implementation of strategies necessary to achieve a sustained growth in revenues & profitability through the card business. 
• Retain and enhance business relationships from existing and potential customer base through delivery of excellent customer experiences.
• Develop, market and monitor the Cards business, with the aim of ensuring that the Bank remains competitive and keeps track with dynamic digital/Card/Channel environment.
• Direct involvement in overall business strategy, tactics, and objectives necessary to deliver on Channel Business expectations. Include strategy management planning events, regular one-to-one discussions with peer senior managers.
• Lead and develop an effective team through training. Communication, performance management, development plans and reward/recognition practices.
• Implement the Group compliance policy by containing compliance risk in liaison with the Manager Risk and Compliance, ensuring adequate compliance resources, risk mitigation and training, fostering a compliance culture and optimizing relations with regulators.
• Create and implement well-orchestrated action plans including engagement with regulators. Knowledge of all regulatory changes and operational environment and assures compliance with current regulations.
• Develop budgets to ensure cost containment.

The Person

For the above position, the successful applicant should have the following: 

• Bachelor's Degree in Business from a recognized institution
• At least 5 years' work experience 
• 4 years' experience in Visa and MasterCard Operations experience
• 3 years' experience in Card sales experience
• 2 years' experience in Card service and retention experience
• 1 year' experience in Card portfolio management experience
• 1 year' experience in Card product development experience