Vacancies at KCB Bank Kenya

Key Responsibilities

• Development and implementation of strategies necessary to achieve a sustained growth in revenues & profitability through the card business. 
• Retain and enhance business relationships from existing and potential customer base through delivery of excellent customer experiences.
• Develop, market and monitor the Cards business, with the aim of ensuring that the Bank remains competitive and keeps track with dynamic digital/Card/Channel environment.
• Direct involvement in overall business strategy, tactics, and objectives necessary to deliver on Channel Business expectations. Include strategy management planning events, regular one-to-one discussions with peer senior managers.
• Lead and develop an effective team through training. Communication, performance management, development plans and reward/recognition practices.
• Implement the Group compliance policy by containing compliance risk in liaison with the Manager Risk and Compliance, ensuring adequate compliance resources, risk mitigation and training, fostering a compliance culture and optimizing relations with regulators.
• Create and implement well-orchestrated action plans including engagement with regulators. Knowledge of all regulatory changes and operational environment and assures compliance with current regulations.
• Develop budgets to ensure cost containment.

The Person

For the above position, the successful applicant should have the following: 

• Bachelor's Degree in Business from a recognized institution
• At least 5 years' work experience 
• 4 years' experience in Visa and MasterCard Operations experience
• 3 years' experience in Card sales experience
• 2 years' experience in Card service and retention experience
• 1 year' experience in Card portfolio management experience
• 1 year' experience in Card product development experience

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Key Responsibilities:

• Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNS
• Monitoring and supporting the availability of the customer experience systems including but not limited to Microsoft Dynamics Servers, Cisco PCCE, Calrec and Customer insights servers and client telephony endpoints.
• Designs, implements and oversees a proactive process to collect and report data and statistics for customer experience systems environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release; performs research and testing to verify impact of installing all updates; responds to reports of slow or erratic performance
• Ensure robust and reliable telephony, social media, email, customer engagements and other touchpoints are captured and responded to on various customer experience platforms
• Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for customer experience platforms
• Actively participate and engage in procurement and contracting of customer experience systems software licenses and maintenance contracts
• Design and oversee new applications and enhancements to existing applications, software, and operating systems. 
• Research, monitor and recommend state-of-the-art technologies that may have an application at the Bank by enhancing productivity and achieving customer experience business objectives
• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Develop, implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability

For the above position, the successful applicant should have the following:

• University Degree in Information Technology, Computer Science, or a related discipline.
• Professional Qualifications: MCSE /MCITP/MCSA/MCP/CCNA
• At Least 3 years' extensive knowledge and experience of Customer Experience Systems Technologies.
• At least 3 years' knowledge Knowledge of End User Hardware and Software.

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Job Description
Key responsibilities include:

• Backend administration of CX Systems – Cisco PCCE, ZOOM Calrec, PCS IVR and Wallboard UCM –Cluster3 and Customer Analytics System.         
• Dynamics CRM administration – License Management, Service Uptime, Reports Management and Workflow Maintenance
• Coordinating and working with applications vendors for escalations, upgrades, health checks and maintenance reviews for CX systems.
• Planning and budgeting for system related requirements
• Perform work in compliance within specified security and warranty requirements
• Perform and participate ongoing performance tuning, required upgrades and resource utilization as required.
• Create and maintain documentation as it relates to system configuration, mapping, and processes
• Planning and Organizing DR test exercises
• Planning, Scheduling and organizing of monthly Service review meetings with system vendors

Job Requirements      

• Bachelor’s Degree   Information Technology, Computer Science, or a related discipline
• Professional Qualifications   MOUS/ MCP/ MCSE /MCITP/MCTS/A+   AA

Experience: 2 years

• Customer experience systems deployment and support: 2 years
• Knowledge of sever Operating Systems and related network protocols: 1 years

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KEY RESPONSIBILITIES:

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of direct reports and Business bankers across the branch network
• Proper Documentation and administrations of Shari’ah compliant portfolios, Managing PAR as per set targets.
• Participate in inter and intra departmental meetings 
• Providing general support to the other Colleagues as and when required
• Work with Branch managers to ensure that branch colleagues can manage queries and complaints and get them resolved in a timely manner.
• Active participation to ensure the team is achieving the desired targets.
• Lead generation and conversion to achieve annual budgets.
• Relationship deepening for high net worth, Retail and Corporate Clients
• Manage strategic Alliances and Ecosystems engagements.
• Collaboration with coverage teams to scope opportunities.
• Client engagements to position competitively.
• Business retention, Organic growth and upselling.
• Training and development, coaching of staff to ensure broad awareness of Sahl banking products.
• Joint customer visits with BMs/ RMs to understand needs, and tailor customer led solutions

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelors Degree     Bachelor’s degree    RQ
• Professional Qualifications    Sahl Banking Certification    RQ     
• Masters Degree    Strategic Management    AA     

Broad experience in Banking with at least 3-4 years in Sahl Business development role

In-depth understanding and working knowledge of Sharia Banking 

Detailed working knowledge and experience in Sahl products, Culture, and proposition

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KEY RESPONSIBILITIES

• Prepare monthly consolidated financial statements and ensure all necessary intercompany transactions are identified and eliminated.
• Manage the month end reporting timetable across all Group entities. 
• Produce monthly management reporting packs including performance insights and comments.
• Drive monthly financial statement close process ensuring timely closure and opening of the subledgers and general ledgers to entrench consistency in financial reporting process.
• Regular monitoring and review of all GLs for accuracy, and appropriateness of general ledger entries.
• Regular review, reconciliation, and settlement of intercompany accounts.
• Ensure timely processing of group expense recharges, and address queries that may arise.
• Review the daily reports from group entities and provide summary report and insights for senior management.
• Review of Group reported process to entrench efficiency. 
• Support entity financial accounts team on technical accounting issues 

MINIMUM POSITION QUALIFICATIONS

The preferred candidate will meet the following criteria:

• Possess a Bachelor's degree from a recognized university
• Is a Certified Public Accountant (CPA)
• Professional qualifications in financial analysis or Master's degree in a business related field is an added advantage
• A minimum of five (5) years' experience in the finance field, including experience in the following areas:
  • Financial consolidation
  • Financial and management reporting
  • Financial reporting standards application (IFRS)
  • Financial analysis and business performance management
  • Stakeholder management

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KEY RESPONSIBILITIES

• Collaborate with subsidiary finance functions to prepare and consolidate annual forecast, budgets, and related key performance indicators.
• Coordinate alignment of subsidiary financial plans and budgets to the approved Group strategic themes. 
• Review budget estimates for completeness, accuracy, and conformance with procedures and regulations 
• Analyse past financial data to identify trends, patterns, and co-relate to industry trends, and draw recommendations for performance improvement. 
• Create agile, integrated financial plans and build in scenarios to reflect likely macro-outcomes. 
• Prepare reports and presentations for senior management, tracking performance against budget, with commentary on on budget variances.
• Track remedial actions per entity towards meeting budgets gaps and run rates.
• Review and provide recommendations to senior management on cost reduction strategies, and revenue growth opportunities.
• Prepare regular reports on budget re-prioritization and resource allocation based on emerging trends to aid in achieving annual targets.
• Review Group expenditure trends to identify common themes and draw recommendations for improvement of operational efficiency.

MINIMUM POSITION QUALIFICATIONS

The preferred candidate will meet the following criteria:

• Possess a Bachelor's degree from a recognized university.
• Is a Certified Public Accountant (CPA)
• Professional qualification in financial analysis (e.g. CFA) or Master's degree in a business related field is an added advantage
• Have at least five (5) years' work experience in the finance field, including the following areas:
  • Financial analysis and business performance management
  • Use of business intelligence solutions such as EDWH, SQL, SAP BI, etc.
  • Finance project management
  • Stakeholder management

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KEY RESPONSIBILITIES:

• Lead the development, customization, deployment, and maintenance of the reliable and scalable test automation frameworks for all systems and applications.
• Perform Unit Testing, API Testing, Integration Testing, system testing and automated regression testing and collaborate with developers to conduct end-to-end defect analysis and resolution of defects, and in reviewing test results for maximum test coverage.
• Lead the modelling and execution of non-functional tests such as performance, load, stress, security, operational acceptance, business continuity testing and chaos engineering, and ensures that solutions meet the minimum baseline standards and benchmarks before deployment to production. 
• Formulate non-functional test strategies which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other testing preparation activities.
• Lead formal reviews of test plans, designs, test scenarios, test cases, test scripts and requirements documents with cross-functional teams for both functional and non-functional testing to ensure maximum test coverage while championing the discipline of test-driven development in the organization.
• Participate in Continuous integration (CI) / Continuous Development (CD) delivery models, create execution pipelines and integrate automation scripts into CI/CD pipeline.
• Work with the production and software engineering teams in supporting solution deployments and in resolving low level post deployment systems issues.
• Participate in solution architecture and design discussions and reviews both logical and physical deployment architectures to ensure that the key solution architecture attributes are incorporated.
• Coach and mentor QA Engineers in test automation best practices, frameworks and SDET discipline.
• Management and maintenance of Test Environments on premise and on the cloud platforms.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of study    RQ
• Professional Qualifications    ISTQB / ISTQB Agile Tester Certification / Certified Test Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified Associate in Software Testing (CAST) / CMSQ (Certified Manager of Software Quality)    RQ     
• Project Management    PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)    AA     
• Master’s Degree    Computer Science, Computer Engineering, Information Technology or a related field of study or Business Administration or Project Management    AA

Experience

Total Minimum No of Years’ Experience Required

• 6 Years

Detail    Minimum No of Years    Need Type[2]

• Years of progressive experience in Information Technology with focus on Business Analysis or Architecture or Software Development or Quality Assurance    6    ES
• Technical Software Quality Assurance    4    ES
• Experience in Software Testing Automation with any one of the following tools: Selenium Web driver/Katalon Studio/Robot Framework/REST Assured/Cucumber, and HP Load Runner/JMeter    3    ES
• Agile methodology, software QA methodologies, tools, and processes.    3    ES
• Experience in DevOps, Continuous Integration / Continuous Delivery concepts (CI / CD)    2    ES
• Experience in Software Development    2    DE
• Experience in Software Applications & Support     2    DE
• Experience with Emerging Technologies (e.g., Cloud, Microservices etc)     2     DE

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KEY RESPONSIBILITIES

• Leads project teams and vendors to drive the business needs and expectations by ensuring business intent is well understood and delivered.
• Manage business relationships with different business areas and liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the solution engineeringteams and all stakeholders.
• Review and validate test basis documents, test cases, test strategy documents for accuracy, coverage and conformity to requirements.
• Manage and execute various levels of functional and non-functional testing including system, user acceptance and regression tests.
• Generate process and solution documentation that clarifies and validates how the organization utilizes business systems to meet business requirements.
• Working and aligning with the risk, compliance, and data protection teams to complete new products and services risk assessments and ensure services reach the bank’s risk and compliance standards.
• Collaboratively develop and review Business Cases, Request for Proposals (RFPs), Request for Quotations (RFQs) for technology acquisitions and solutions delivery, vendor evaluation documents and plans, and participate in technical and functional evaluation of bids for new systems and solutions.
• Promote proper release planning, guaranteeing successful solution deployments and adherence to business needs and priorities.
• Participate in innovation to improve delivered products and services and to explore new technologies and their applications to the enterprise space.
• Mentor, coach and grow staff within business analysis function.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s degree     Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of study    RQ
• Professional Qualifications    ITIL Foundation/ Certified Business Analysis Professional (CBAP)/ TOGAF Certification    RQ     
• Project Management    PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)    AA     
• Master’s Degree    Business Administration or Project Management     AA     

Experience

Detail    Minimum No of Years    Need Type[1]

• Progressive experience in Information Technology     6    ES
• IT Projects    4    ES
• Business Analysis and Architecture.     4    DE
• T24 System Support & Maintenance     2    DE
• Temenos T24 Core Banking System Implementations/Upgrades/ Enhancements    3    ES
• Experience in T24 design and architecture, product upgrades, configurations/parameters required for customizing the T24 to accommodate business requirements.    3    ES
• Knowledge in Accounting & Finance behaviour of T24 and experience and supporting GL reconciliation/corrections.    3    ES
• Knowledge and experience in Temenos T24 Design Studio, Integration & interaction frameworks, TAFC/TAFJ run time environments and Temenos Web Services (TWS/IRIS).    3    DE
• Knowledge of agile development methodologies using the Sprint/Scrum methodology of agile applied in IT Projects and Temenos Implementation Methodology as applied in Temenos T24 Implementation projects    3    ES
• Demonstrated knowledge and understanding of Linux/Unix Operating Systems.    3    DE
• Experience working in a fast-paced agile environment.    3    ES