Relationship Manager, SAHL Banking (Coast Region) at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of direct reports and Business bankers across the branch network
• Proper Documentation and administrations of Shari’ah compliant portfolios, Managing PAR as per set targets.
• Participate in inter and intra departmental meetings 
• Providing general support to the other Colleagues as and when required
• Work with Branch managers to ensure that branch colleagues can manage queries and complaints and get them resolved in a timely manner.
• Active participation to ensure the team is achieving the desired targets.
• Lead generation and conversion to achieve annual budgets.
• Relationship deepening for high net worth, Retail and Corporate Clients
• Manage strategic Alliances and Ecosystems engagements.
• Collaboration with coverage teams to scope opportunities.
• Client engagements to position competitively.
• Business retention, Organic growth and upselling.
• Training and development, coaching of staff to ensure broad awareness of Sahl banking products.
• Joint customer visits with BMs/ RMs to understand needs, and tailor customer led solutions

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelors Degree     Bachelor’s degree    RQ
• Professional Qualifications    Sahl Banking Certification    RQ     
• Masters Degree    Strategic Management    AA     

Broad experience in Banking with at least 3-4 years in Sahl Business development role

In-depth understanding and working knowledge of Sharia Banking 

Detailed working knowledge and experience in Sahl products, Culture, and proposition