Senior Manager, Card Operations at NCBA Group

Job Purpose Statement

• Card issuing and transaction acquiring contributes a critical role in the current E-channel offering within the Loop DFS. Cards offer a pivotal driver in the Banks agenda to drive the digital strategy. In addition to offering convenient channels, card issuance and payment acquiring are key revenue drivers through NFI and FX through the card product offering.
• This position is accountable for the strategic planning, monitoring and management of the card and channel operations to drive card operation management within the card business thus ensure maximum process efficiency as well as ensuring the card and channel operations performance meets internal and external customer expectations while concurrently driving operational efficiencies. This fast-paced card environment requires strategic leadership focusing on process, quality and governance of the card payment ecosystem while keeping abreast with the competitive landscape and emerging trends.

Ideal Job Specifications
Academic:

•  University degree or equivalent, with major study in finance, business and/or technology  Certification in MasterCard or VISA Dispute Management, Compliance, Reconciliation and Settlement

Professional:

•  At least 6 years’ experience in business operations functions, including various customer servicing channels, vendor management, fraud and business analytics.
•  At least 4 years’ experience in a Card Issuing / Acquiring Role
•  Must have 4 years’ experience in a Visa & MasterCard Operations role.
•  Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.

Desired work experience:

•  Minimum of 8 years’ experience in a Financial/Banking IT industry
•  Knowledge of the Banking and Payments Act - Secrecy, policy and guidelines, Information Security Policy, Anti-Money Laundering and Cyber Security Act
•  Have a strong control and process and risk management mindset, constantly paying attention to details and have ability to perform deep-dive investigation and crunching for control and process issues
•  Proactive team player with ability to work independently with minimal supervision and equips with excellent communication (both spoken and written), presentation and business writing skills
•  Able to collaborate within a team, at various levels of stakeholders from the operating level to the senior management across locations
•  Flexibility and ability to multi-task and take on different types of roles and activities at the same time in a fast-paced environment. Able to effectively manage time and prioritize tasks and responsibilities
•  Positive attitude and willing to take new challenges with an open-mind
•  Creative, quick & systemic thinking with strong analytical and planning skills