Senior Manager Churches, NGOs and Universities at Family Bank Ltd

Job Purpose: To grow Churches, Universities and NGOs business by providing effective leadership to the staff and management of the Units operations to optimize acquisition of new customers; quality relationship management and retention of existing customers; and increasing usage of the Bank’s products by cross-selling.

Key responsibilities:

• Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated
• Establishing appropriate quality and productivity benchmarks for business development (customer acquisition and sales) and portfolio maintenance.
• Setting targets for members of the team using the quality and productivity benchmarks to ensure effective competitiveness in the market.
• Providing leadership and support to meet business targets in competitive quality standards.
• Establishing and maintaining appropriate business development management system for tracking performance and taking prompt actions to ensure business development targets for individuals as well as department are met.
• Establishing and maintaining appropriate Relationship Management and portfolio maintenance systems for tracking performance and taking prompt actions to ensure that competitive customer satisfaction as well as compliance standards are consistently met.
• Establishing and maintaining effective communication systems to ensure adequate level of exchange (or share) of information within the team, vertically along the hierarchies that affect the team and horizontally with other departments that the team needs to perform their tasks.
• Delegating, mentoring and coaching staff within the unit to optimize their motivation, development and productivity.
• Planning and coordinating training & development of staff to achieve and sustain effective level of competence for performing their task.
• Establishing and maintaining operational risk management systems to ensure compliance standards are consistently met within the department.
• Establishing and maintaining information systems for internal management within the department and to ensure that reporting standards (quality and timeliness) to other stakeholders (e.g. management, Finance, etc.) are consistently met. This to include market, operational and management information.
• Resourcing of product development within approved policies and/or guidelines for Churches, Universities and NGOs.
• Any other official duty as may be assigned by the management

Qualifications:

• Bachelor’s degree in Commerce/Business related field.
• Post graduate qualifications in business will be an added advantage.
• Five (5) years’ experience including Knowledge of banking products and solutions, especially for Churches, Universities and NGOs
• Skills in leadership and business development.
• Proficiency in computing packages and other accounting software packages

Personal Attributes/Competencies

• Results oriented with excellent communication, analytical skills, with outstanding reporting & Customer Service skills.
• A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
• Possess ability to prioritize and organize a heavy workload while observing set deadlines.
• Demonstrate a high degree of sensitivity, accuracy, confidentiality and integrity when dealing with internal and external customers.
• Establish and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the department’s and the Bank’s goals as well as sustain effective competitive positioning and optimal sales productivity.